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A client of Insight Global is looking to hire a Help Desk Operator. Responsibilities for this position require providing technical support to u , troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for u , addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with u to ensure problems are resolved. This will be a hybrid position working & reporting with our Delaware clients, and work location will be Delaware.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
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Required Skills & Experience
- Problem-solving skills
- Analytical skills
- Customer service experience
- Excellent communication skills, written and verbal
- Troubleshooting
- Experience providing technical support to u
- Experience offering guidance on computer, hardware, software and other IT-Related Problems
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.