Boston Children's Hospital
Patient Experience Representative: part time Overnight weekends
Boston Children's Hospital, Boston, Massachusetts, us, 02298
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Patient Experience Representative: part time Overnight weekends
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Boston Children's Hospital 2 days ago Be among the first 25 applicants Join to apply for the
Patient Experience Representative: part time Overnight weekends
role at
Boston Children's Hospital At Boston Childrens Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, were committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.
Position Summary
You will work under close supervision to provide support to the administrative operations of the NICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities
Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In / Check Out: Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed
Minimum Qualifications
Education:
A high school level of education, bachelors degree preferred
Experience:
Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies
Schedule: Part time- every other Sat/Sun + every other Holiday. overnight weekend 11p- 7:30am
Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Other Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Patient Experience Representative: part time Overnight weekends
role at
Boston Children's Hospital 2 days ago Be among the first 25 applicants Join to apply for the
Patient Experience Representative: part time Overnight weekends
role at
Boston Children's Hospital At Boston Childrens Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, were committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.
Position Summary
You will work under close supervision to provide support to the administrative operations of the NICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities
Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In / Check Out: Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed
Minimum Qualifications
Education:
A high school level of education, bachelors degree preferred
Experience:
Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies
Schedule: Part time- every other Sat/Sun + every other Holiday. overnight weekend 11p- 7:30am
Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Other Industries
Hospitals and Health Care, IT Services and IT Consulting, and Research Services Referrals increase your chances of interviewing at Boston Children's Hospital by 2x Get notified about new Patient Representative jobs in
Boston, MA . Massachusetts, United States 22 hours ago Patient Experience Representative: 100% in person: Endocrinology
Massachusetts, United States 22 hours ago Patient Experience Representative (5:30pm-2:00am)
Patient Experience Representative I- Plastic Surgery
Patient Care Representative - Phone Center
New Patient Coordinator - Thoracic Oncology
Patient Experience Representative II- Call Center
Massachusetts, United States 4 months ago Patient Experience Representative: ICP- 3pm-11pm: 100% in person
Patient Experience Representative- 12-8:30pm Cardiac ICU
ED Patient Access Representative 40 Hrs Days Mon-Fri 3:00 P-11:30 P
Patient Experience Representative I- Spina Bifida Center
Patient Experience Representative I- Psychiatry
Patient Care Representative - Front Desk - Express Care
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr