Senior Technical Project Manager

Job Description Job Description JOB TITLE : Senior Technical Projects Manager DEPARTMENT : Technology REPORTS TO : Director of Technology SUMMARY : The Senior Technical Projects Manager is responsible for maintaining and managing complex technical projects for key customers of DK Energy Services. The STPM will provide high-value technical support and project management for DK Energy Services customers. Ensuring technical projects and goals are clearly defined so that solutions-oriented technical products, services and results are delivered to help mitigate failures, increase O&G production and prolong E&P assets. DUTIES AND RESPONSIBILITIES : Technical Project Support and Management : Provide technical support to strategic DK customers in the Permian Basin. Develop detailed project plans, timelines, resource requirements, and milestones to support business goals in collaboration with customers and stakeholders. As necessary make technical recommendations to customers for issues including scale, corrosion, paraffin, etc. and suggest monitoring procedures and KPIs to customers. Provide detailed technical reports, attend customer meetings, lead technical discussions and presentations as necessary to support all aspects of customers technical projects. As necessary coordinate internal resources and third-party vendors for the flawless execution of projects. Building and Maintaining Customer Relationships : Serve as the technical point of contact to key customer personnel such as chemical advisors, production managers and engineering departments. Build and maintain relationships with high level technical customer contacts and ensure technical capabilities are aligned with the needs of customers and / or market. Leverage customer contacts as a method of gaining additional and / or new business. Field Methods of Technical Support : Collection of field samples and data for high-profile technical projects. Lab testing of field samples in technical lab as necessary. Root Cause Failure Analysis (RCFA) reporting. Lead and participate in Technical Audits, TSAs, Surveys and RFPs. Continuous Improvement : Assist in the development and roll out of new products and services that are technically beneficial to customers and DK business. Assist in training field / sales staff and customers on technical field activities and task including monitoring techniques, products and processes relating to OFC. Support and assist in implementing and maintaining certified management systems ascribed to DK such as ISO 9001. Promote awareness of risks and opportunities associated with their work. Maintain an understanding of the quality policy and how they personally contribute to meeting DK objectives and goals. Support and assist in implementing and maintaining the RCMS program. Identify training needs of personnel. Promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals in addition to how they can contribute to them. Other projects as required. SUPERVISORY RESPONSIBILITIES : This job has no supervisory responsibilities. QUALIFICATIONS : Required Skills / Abilities : o Proven experience managing multiple complex projects simultaneously. o Proficient in technical report writing, presenting and interfacing with customers. o Experience in problem resolution of OFC such as scale, corrosion, and paraffin. o Root Cause Failure Analysis understanding and experience. o Ability to travel 40% 70% in Permian Basin. o Excellent written and verbal communication skills with a strong problem-solving and organizational approach to technical project management. Education / Experience : o Bachelors Degree in either Engineering or Chemistry preferred. o 5+ years of relevant experience in oil and gas industry in a chemical technology role supporting Upstream and Midstream Oilfield Chemicals for OFC companies. COMPETENCIES : Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr