Diversified Transfer & Storage
Full job description
Dispatcher - OTR Pickup and Delivery Operations
Position Overview:
We are seeking a skilled Dispatcher/Account Specialist to manage and optimize our OTR (Over-the-Road) pickup and delivery operations based in Denver, Colorado. The ideal candidate will have a robust background in dispatching and customer service with exceptional attention to detail.
Key Responsibilities:
OTR Dispatching:
Efficiently manage the scheduling and dispatching of reefer trucks for pickups and deliveries within our operational area out of our Billings terminal. Collaboration:
Coordinate swaps and transfers between terminals in Denver, CO, Billings, MT, and Salt Lake City, UT. Route Management:
Plan and optimize delivery routes to maximize efficiency, minimize delays, and ensure adherence to temperature requirements. Communication:
Serve as the primary point of contact for drivers, warehouse staff, and clients to provide updates, resolve issues, and handle real-time changes. Compliance:
Ensure all dispatch operations comply with safety regulations and company standards, particularly regarding the handling of temperature-sensitive goods. Issue Resolution:
Promptly address and resolve challenges related to delivery schedules, equipment issues, or route disruptions. Documentation:
Maintain accurate records of dispatch activities, delivery statuses, and vehicle conditions. Prepare and review necessary reports. Analysis:
Use KPIs to measure performance and productivity. Temperature Monitoring:
Monitor temperature logs and equipment to ensure all perishable goods are transported within the required temperature ranges. Collaboration:
Work closely with warehouse teams to streamline loading and unloading processes and ensure inventory accuracy. Relationship Building:
Build, maintain, and expand stakeholder relationships in the area. Qualifications:
Experience:
3-5 years in dispatching/customer service/account management required. Knowledge:
General understanding of transportation, safety, and compliance regulations. Skills:
Excellent organizational, communication, and problem-solving skills. Proficiency with dispatch software and systems is preferred. Adaptability:
Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities. Detail-oriented:
Strong attention to detail, particularly in maintaining accurate temperature-sensitive shipment records and ensuring operational efficiency. Education:
High school diploma or equivalent required; college degree, additional certification, or training in logistics or transportation management is a plus. Skills:
Refrigerated Trailer Microsoft Excel Microsoft Outlook Data Entry Customer Service Communication Skills Attention to Detail Analysis Skills Transportation Sales Route Planning Dispatching Warehouse Experience Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Work Location: In person
Dispatcher - OTR Pickup and Delivery Operations
Position Overview:
We are seeking a skilled Dispatcher/Account Specialist to manage and optimize our OTR (Over-the-Road) pickup and delivery operations based in Denver, Colorado. The ideal candidate will have a robust background in dispatching and customer service with exceptional attention to detail.
Key Responsibilities:
OTR Dispatching:
Efficiently manage the scheduling and dispatching of reefer trucks for pickups and deliveries within our operational area out of our Billings terminal. Collaboration:
Coordinate swaps and transfers between terminals in Denver, CO, Billings, MT, and Salt Lake City, UT. Route Management:
Plan and optimize delivery routes to maximize efficiency, minimize delays, and ensure adherence to temperature requirements. Communication:
Serve as the primary point of contact for drivers, warehouse staff, and clients to provide updates, resolve issues, and handle real-time changes. Compliance:
Ensure all dispatch operations comply with safety regulations and company standards, particularly regarding the handling of temperature-sensitive goods. Issue Resolution:
Promptly address and resolve challenges related to delivery schedules, equipment issues, or route disruptions. Documentation:
Maintain accurate records of dispatch activities, delivery statuses, and vehicle conditions. Prepare and review necessary reports. Analysis:
Use KPIs to measure performance and productivity. Temperature Monitoring:
Monitor temperature logs and equipment to ensure all perishable goods are transported within the required temperature ranges. Collaboration:
Work closely with warehouse teams to streamline loading and unloading processes and ensure inventory accuracy. Relationship Building:
Build, maintain, and expand stakeholder relationships in the area. Qualifications:
Experience:
3-5 years in dispatching/customer service/account management required. Knowledge:
General understanding of transportation, safety, and compliance regulations. Skills:
Excellent organizational, communication, and problem-solving skills. Proficiency with dispatch software and systems is preferred. Adaptability:
Ability to work effectively in a fast-paced environment and manage multiple tasks and priorities. Detail-oriented:
Strong attention to detail, particularly in maintaining accurate temperature-sensitive shipment records and ensuring operational efficiency. Education:
High school diploma or equivalent required; college degree, additional certification, or training in logistics or transportation management is a plus. Skills:
Refrigerated Trailer Microsoft Excel Microsoft Outlook Data Entry Customer Service Communication Skills Attention to Detail Analysis Skills Transportation Sales Route Planning Dispatching Warehouse Experience Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Monday to Friday Morning shift Weekends as needed
Work Location: In person