Property Soar
Job Description
Job Description
Captura Hall is seeking a professional and customer-focused
Customer Service Liaison
to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.
Responsibilities
Act as the primary point of contact for customer inquiries, concerns, and feedback
Facilitate communication between clients and internal departments to ensure timely resolution of issues
Monitor customer accounts to identify trends or recurring concerns and escalate when necessary
Maintain accurate documentation of client interactions and transactions
Assist in developing customer service procedures, policies, and standards
Ensure a high level of professionalism and empathy in all customer interactions
Follow up with clients to ensure satisfaction and foster long-term relationships
Qualifications: Qualifications
Qualifications
Proven experience in customer service, account management, or client relations
Strong interpersonal and communication skills, both verbal and written
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficient in Microsoft Office Suite and CRM systems
High attention to detail and organizational skills
Problem-solving mindset with a proactive attitude
Bachelor’s degree in Business, Communications, or related field preferred
Additional Information
Benefits
Competitive salary ($55,000 - $65,000/year)
Opportunities for career growth and professional development
Health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative team environment
Ongoing training and performance-based advancement
Job Description
Captura Hall is seeking a professional and customer-focused
Customer Service Liaison
to join our Tampa-based team. The ideal candidate will serve as the critical link between our clients and internal departments, ensuring customer satisfaction through efficient communication, issue resolution, and support. You will be the face of our service commitment, maintaining high standards of responsiveness and professionalism.
Responsibilities
Act as the primary point of contact for customer inquiries, concerns, and feedback
Facilitate communication between clients and internal departments to ensure timely resolution of issues
Monitor customer accounts to identify trends or recurring concerns and escalate when necessary
Maintain accurate documentation of client interactions and transactions
Assist in developing customer service procedures, policies, and standards
Ensure a high level of professionalism and empathy in all customer interactions
Follow up with clients to ensure satisfaction and foster long-term relationships
Qualifications: Qualifications
Qualifications
Proven experience in customer service, account management, or client relations
Strong interpersonal and communication skills, both verbal and written
Ability to manage multiple tasks and priorities in a fast-paced environment
Proficient in Microsoft Office Suite and CRM systems
High attention to detail and organizational skills
Problem-solving mindset with a proactive attitude
Bachelor’s degree in Business, Communications, or related field preferred
Additional Information
Benefits
Competitive salary ($55,000 - $65,000/year)
Opportunities for career growth and professional development
Health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative team environment
Ongoing training and performance-based advancement