PRI Technology
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This in an ONSITE role in TRUMBULL, CT Must have some MSP experience Looking for a mid-level who is smart and capable Must have excellent comm skills White glove service is a must, supporting high-end clients Resolve situations with VIP clients (white glove experience) Troubleshoot and resolve critical server, network, and lines of business incidents Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP Cisco Microsoft Exchange Server/Exchange Online Remote access technologies, including RDS and VPN Wireless controllers and access points, routers, firewalls, and network switches Resolve escalated issues from the L1 and L2 team members Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc. Mentor team members on technology Collaborate with other departments to solve complex issues Tasks assigned by the Director of Service Desk. MUST HAVE: High School diploma, Bachelors Degree a plus Minimum of 7 years work experience in a Help Desk role CompTIA A+/Network+ or equivalent experience MCSA or equivalent experience Complete technical understanding and expertise in the following: Public and private DNS functionality Mail flow diagnostics VPN support and configuration File server support and configuration Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at PRI Technology by 2x Get notified about new Help Desk Analyst jobs in
Shelton, CT . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
This in an ONSITE role in TRUMBULL, CT Must have some MSP experience Looking for a mid-level who is smart and capable Must have excellent comm skills White glove service is a must, supporting high-end clients Resolve situations with VIP clients (white glove experience) Troubleshoot and resolve critical server, network, and lines of business incidents Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP Cisco Microsoft Exchange Server/Exchange Online Remote access technologies, including RDS and VPN Wireless controllers and access points, routers, firewalls, and network switches Resolve escalated issues from the L1 and L2 team members Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc. Mentor team members on technology Collaborate with other departments to solve complex issues Tasks assigned by the Director of Service Desk. MUST HAVE: High School diploma, Bachelors Degree a plus Minimum of 7 years work experience in a Help Desk role CompTIA A+/Network+ or equivalent experience MCSA or equivalent experience Complete technical understanding and expertise in the following: Public and private DNS functionality Mail flow diagnostics VPN support and configuration File server support and configuration Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at PRI Technology by 2x Get notified about new Help Desk Analyst jobs in
Shelton, CT . Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr