AssistRx
Supervisor
AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. The Supervisor is responsible for supervising and coordinating activities of workers providing patient solutions customer support services. Responsibilities include: Directly supervising all employees within the patient solutions program(s). Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Making necessary changes in staffing based on day of week and other anticipated events. Monitoring productivity of customer service representatives and generating reports. Monitoring individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets. Monitoring service calls to observe employee demeanor, technical accuracy, and conformity to company policies. Answering questions and recommending corrective services to address customer complaints. Providing communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions. Determining work procedures, preparing work schedules and expediting workflow. Studying and standardizing procedures to improve efficiency of direct reports. Maintaining collaboration among workers and resolving grievances. Preparing composite reports from individual reports by direct reports. Performing other related duties as assigned by management.
AssistRx has engineered the perfect blend of technology and talent to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. The Supervisor is responsible for supervising and coordinating activities of workers providing patient solutions customer support services. Responsibilities include: Directly supervising all employees within the patient solutions program(s). Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Making necessary changes in staffing based on day of week and other anticipated events. Monitoring productivity of customer service representatives and generating reports. Monitoring individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets. Monitoring service calls to observe employee demeanor, technical accuracy, and conformity to company policies. Answering questions and recommending corrective services to address customer complaints. Providing communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions. Determining work procedures, preparing work schedules and expediting workflow. Studying and standardizing procedures to improve efficiency of direct reports. Maintaining collaboration among workers and resolving grievances. Preparing composite reports from individual reports by direct reports. Performing other related duties as assigned by management.