Jobright.ai
User Support Specialist – Intelligence Data, Mid-Level
Jobright.ai, Bethesda, Maryland, us, 20811
User Support Specialist – Intelligence Data, Mid-Level Join to apply for the
User Support Specialist – Intelligence Data, Mid-Level
role at
Jobright.ai
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. User Support Specialist – Intelligence Data, Mid-Level 2 days ago Be among the first 25 applicants Join to apply for the
User Support Specialist – Intelligence Data, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Xcelerate Solutions is seeking a User Support Specialist to design, develop, deploy, and operate a DoD-wide workflow management platform for Open-Source Intelligence (OSINT). The role involves providing software familiarization and discovery tradecraft to enable Intelligence Community users to effectively search and retrieve relevant data for intelligence analysis and operations. Responsibilities: • Becoming a DTP power user to support the discovery of critical intelligence insights. • Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. • Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products. • Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data. • Creating DTP training and familiarization material to support Users. • Documenting and communicating user requirements to DTP development teams. • Collecting and analyzing metrics to refine user engagements and improve data discovery. Qualifications: Required: • An active TS/SCI clearance with the ability to obtain a Polygraph. • A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree. • Experience working with Intelligence Community and Law Enforcement Agencies. • Experience with creating user guides and training end users for software platforms. • The ability to perform well in a dynamic, fast-paced environment. • To enjoy and excel at solving complex problems to support real-world National Security missions. • To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions. • To be self-motivated, creative, and organized. • The ability to clarify and accomplish tasks on time, under limited supervision. • The ability to exercise good professional judgement that results in building relationships and negating or resolving problems. • Excellent written and verbal communication skills. Preferred: • Experience providing technical training for IC tools or technologies. • Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook). • Experience engaging with Senior Executive Service civilians and equivalent Military ranks. • Experience working in Russia, China, Iran, and North Korea issues. • High proficiency with Microsoft Office products, SharePoint, Atlassian Products (Jira and confluence). Company: Xcelerate Solutions is a company specialized in helping small businesses operate like big ones. Founded in 2009, the company is headquartered in Mclean, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesSoftware Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “User Support Specialist” roles. Hanover, MD $50,000.00-$55,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriTier 2 – Desktop/Technical Support SpecialistOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriNetwork Administrator/User Support Specialist Washington, DC $50,000.00-$65,000.00 2 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri Washington Highlands, MD $40.00-$45.00 6 days ago Suitland, MD $57,850.00-$104,575.00 2 weeks ago IT Field Support Specialist (HT2) (Government) Columbia, MD $57,200.00-$87,900.00 9 months ago User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCIIT Field Support Specialist (HT2) (Government) Columbia, MD $57,200.00-$87,900.00 1 week ago User Support Specialist – Intelligence Data, Mid-LevelIT Helpdesk Technician III – VIP Support AnalystDesktop Support Services End User Manager Arlington, VA $90,000.00-$150,000.00 1 month ago Mid-Level User Support Specialist – Intelligence DataDesktop Services Support Operations Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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User Support Specialist – Intelligence Data, Mid-Level
role at
Jobright.ai
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. User Support Specialist – Intelligence Data, Mid-Level 2 days ago Be among the first 25 applicants Join to apply for the
User Support Specialist – Intelligence Data, Mid-Level
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Xcelerate Solutions is seeking a User Support Specialist to design, develop, deploy, and operate a DoD-wide workflow management platform for Open-Source Intelligence (OSINT). The role involves providing software familiarization and discovery tradecraft to enable Intelligence Community users to effectively search and retrieve relevant data for intelligence analysis and operations. Responsibilities: • Becoming a DTP power user to support the discovery of critical intelligence insights. • Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. • Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products. • Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data. • Creating DTP training and familiarization material to support Users. • Documenting and communicating user requirements to DTP development teams. • Collecting and analyzing metrics to refine user engagements and improve data discovery. Qualifications: Required: • An active TS/SCI clearance with the ability to obtain a Polygraph. • A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree. • Experience working with Intelligence Community and Law Enforcement Agencies. • Experience with creating user guides and training end users for software platforms. • The ability to perform well in a dynamic, fast-paced environment. • To enjoy and excel at solving complex problems to support real-world National Security missions. • To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions. • To be self-motivated, creative, and organized. • The ability to clarify and accomplish tasks on time, under limited supervision. • The ability to exercise good professional judgement that results in building relationships and negating or resolving problems. • Excellent written and verbal communication skills. Preferred: • Experience providing technical training for IC tools or technologies. • Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook). • Experience engaging with Senior Executive Service civilians and equivalent Military ranks. • Experience working in Russia, China, Iran, and North Korea issues. • High proficiency with Microsoft Office products, SharePoint, Atlassian Products (Jira and confluence). Company: Xcelerate Solutions is a company specialized in helping small businesses operate like big ones. Founded in 2009, the company is headquartered in Mclean, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
IndustriesSoftware Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “User Support Specialist” roles. Hanover, MD $50,000.00-$55,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriTier 2 – Desktop/Technical Support SpecialistOn-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-AlexandriNetwork Administrator/User Support Specialist Washington, DC $50,000.00-$65,000.00 2 months ago On-Call IT Technician - PC, Mac & Desktop Support Washington-Arlington-Alexandri Washington Highlands, MD $40.00-$45.00 6 days ago Suitland, MD $57,850.00-$104,575.00 2 weeks ago IT Field Support Specialist (HT2) (Government) Columbia, MD $57,200.00-$87,900.00 9 months ago User Support Specialist (Intelligence Data Discovery and Tradecraft) - TS/SCIIT Field Support Specialist (HT2) (Government) Columbia, MD $57,200.00-$87,900.00 1 week ago User Support Specialist – Intelligence Data, Mid-LevelIT Helpdesk Technician III – VIP Support AnalystDesktop Support Services End User Manager Arlington, VA $90,000.00-$150,000.00 1 month ago Mid-Level User Support Specialist – Intelligence DataDesktop Services Support Operations Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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