The QED Group LLC
Salesforce Manager, Performance Management and Process Improvement for Counterte
The QED Group LLC, Washington, District of Columbia, us, 20022
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Salesforce Manager, Performance Management and Process Improvement for Counterterrorism Security Sector Assistance
Position:
Salesforce Manager, Performance Management and Process Improvement for Counterterrorism Security Sector Assistance—Key Personnel ABOUT Q2IMPACT: Q2IMPACT is a data- and AI-first organization with a proven track record of delivering bespoke, innovative, and client-centric solutions in the fields of monitoring, evaluation, learning, and performance management. Our expertise spans digital transformation, advanced analytics, artificial intelligence, and data visualization—empowering government agencies and global partners to address complex challenges with agility and precision. As trusted advisors, we help organizations harness actionable insights to drive mission success in diverse and dynamic environments. ROLE OVERVIEW: Q2IMPACT is seeking a forward-thinking Salesforce Manager to join our expanding team in support of the Department of State’s Bureau of Counterterrorism (CT). The Salesforce Manager will drive technical leadership, solution design, and ongoing enhancement of the Program Information Sharing Module (PRISM)—the State Department’s core Salesforce-based platform for managing security sector assistance. This role will play a pivotal part in developing, configuring, and optimizing Salesforce capabilities to facilitate data-driven decision-making, streamline program management, and deliver impactful data visualizations.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. PRIMARY RESPONSIBILITIES: Lead the design, development, maintenance, and continuous improvement of Salesforce-based solutions, including PRISM and its integration with Tableau and other analytical platforms. Engage with clients and stakeholders to understand needs, map business processes, and translate requirements into scalable, user-friendly Salesforce functionalities. Design, document, and implement advanced workflows, automations (including business process mapping and SOP digitization), and document generation in Salesforce. Oversee Salesforce system configurations, user access controls, and ensure compliance with federal data protection, privacy, and cybersecurity standards, including for Sensitive But Unclassified (SBU) data. Collaborate with cross-functional teams—data scientists, IT specialists, evaluation leads—to deliver integrated analytics, reporting tools, and visual dashboards. Maintain and update system documentation, standard operating procedures, and user reference guides to support adoption and knowledge transfer. Provide technical leadership for periodic platform updates, bug resolution, and the integration of third-party datasets and APIs. Coordinate and deliver Salesforce user training, change management, and day-to-day technical support, fostering strong client relationships and solving emerging technology challenges. Ensure robust quality assurance, data validation, and continuous improvement in alignment with government performance standards and project requirements. Track and report on system adoption, performance metrics, and support requests; actively contribute to project planning, audit support, and innovation initiatives. REQUIRED QUALIFICATIONS: Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related field (Master’s degree preferred). Minimum 5 years’ experience with Salesforce administration, configuration, and solution development in a federal or large, multi-stakeholder environment. Demonstrated success translating client needs into technical requirements and delivering end-to-end Salesforce projects—including system integration, workflow automation, and data visualization. Knowledge of Tableau, Conga Composer, Conga Grid, GitHub, and Azure data tools strongly preferred. Experience supporting business process improvement, standard operating procedure (SOP) development, and user training for U.S. Government or international development programs. Familiarity with federal IT and cybersecurity compliance standards; experience with SBU/PII data protection and FedRAMP environments. Proven ability to think critically, work collaboratively across technical and non-technical teams, and drive iterative improvement in complex systems. Certified Salesforce Administrator (required); advanced certifications such as Salesforce Platform App Builder, Sales Cloud/Service Cloud Consultant, or Salesforce Developer a strong plus. U.S. citizenship and eligibility to obtain and maintain a Secret security clearance, current Active Secret security clearance preferred. DESIRED ATTRIBUTES: Exceptional communication and stakeholder engagement skills. Agile, innovative mindset—curious about leveraging AI, NLP, and data science for client impact. Patient, proactive problem-solver who thrives in dynamic, client-facing, and mission-driven environments. WHAT WE OFFER: Opportunity to advance your career with a cutting-edge, AI-first organization at the forefront of digital transformation in global development and security. Collaborative, inclusive work culture grounded in innovation and excellence. Meaningful impact through supporting vital U.S. government security and diplomacy programs. Competitive salary and comprehensive benefits. Why Q2IMPACT?: Join a leading-edge, inclusive, and mission-driven team that is shaping the future of data-enabled security sector assistance. At Q2IMPACT, you will work with the best digital and analytical minds to deliver trusted solutions for some of the world’s most challenging issues—empowering the Department of State and its partners to use information for smarter, faster, and more accountable decisions. Q2IMPACT is an equal opportunity employer. We welcome applicants who are passionate about using technology and analytics to solve global security and development challenges. APPLICATION INSTRUCTIONS: Please submit your resume, cover letter, and proof of relevant certifications, highlighting how your experience and philosophy support Q2IMPACT’s data- and AI-driven vision and the needs outlined in this role. U.S. citizenship and readiness for security clearance are required. WORKING CONDITIONS & REQUIRED EQUIPMENT: The incumbent in this position will work in a professional office environment and will utilize the following equipment when working Telephone Other (Specify if any) The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
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Position:
Salesforce Manager, Performance Management and Process Improvement for Counterterrorism Security Sector Assistance—Key Personnel ABOUT Q2IMPACT: Q2IMPACT is a data- and AI-first organization with a proven track record of delivering bespoke, innovative, and client-centric solutions in the fields of monitoring, evaluation, learning, and performance management. Our expertise spans digital transformation, advanced analytics, artificial intelligence, and data visualization—empowering government agencies and global partners to address complex challenges with agility and precision. As trusted advisors, we help organizations harness actionable insights to drive mission success in diverse and dynamic environments. ROLE OVERVIEW: Q2IMPACT is seeking a forward-thinking Salesforce Manager to join our expanding team in support of the Department of State’s Bureau of Counterterrorism (CT). The Salesforce Manager will drive technical leadership, solution design, and ongoing enhancement of the Program Information Sharing Module (PRISM)—the State Department’s core Salesforce-based platform for managing security sector assistance. This role will play a pivotal part in developing, configuring, and optimizing Salesforce capabilities to facilitate data-driven decision-making, streamline program management, and deliver impactful data visualizations.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. PRIMARY RESPONSIBILITIES: Lead the design, development, maintenance, and continuous improvement of Salesforce-based solutions, including PRISM and its integration with Tableau and other analytical platforms. Engage with clients and stakeholders to understand needs, map business processes, and translate requirements into scalable, user-friendly Salesforce functionalities. Design, document, and implement advanced workflows, automations (including business process mapping and SOP digitization), and document generation in Salesforce. Oversee Salesforce system configurations, user access controls, and ensure compliance with federal data protection, privacy, and cybersecurity standards, including for Sensitive But Unclassified (SBU) data. Collaborate with cross-functional teams—data scientists, IT specialists, evaluation leads—to deliver integrated analytics, reporting tools, and visual dashboards. Maintain and update system documentation, standard operating procedures, and user reference guides to support adoption and knowledge transfer. Provide technical leadership for periodic platform updates, bug resolution, and the integration of third-party datasets and APIs. Coordinate and deliver Salesforce user training, change management, and day-to-day technical support, fostering strong client relationships and solving emerging technology challenges. Ensure robust quality assurance, data validation, and continuous improvement in alignment with government performance standards and project requirements. Track and report on system adoption, performance metrics, and support requests; actively contribute to project planning, audit support, and innovation initiatives. REQUIRED QUALIFICATIONS: Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related field (Master’s degree preferred). Minimum 5 years’ experience with Salesforce administration, configuration, and solution development in a federal or large, multi-stakeholder environment. Demonstrated success translating client needs into technical requirements and delivering end-to-end Salesforce projects—including system integration, workflow automation, and data visualization. Knowledge of Tableau, Conga Composer, Conga Grid, GitHub, and Azure data tools strongly preferred. Experience supporting business process improvement, standard operating procedure (SOP) development, and user training for U.S. Government or international development programs. Familiarity with federal IT and cybersecurity compliance standards; experience with SBU/PII data protection and FedRAMP environments. Proven ability to think critically, work collaboratively across technical and non-technical teams, and drive iterative improvement in complex systems. Certified Salesforce Administrator (required); advanced certifications such as Salesforce Platform App Builder, Sales Cloud/Service Cloud Consultant, or Salesforce Developer a strong plus. U.S. citizenship and eligibility to obtain and maintain a Secret security clearance, current Active Secret security clearance preferred. DESIRED ATTRIBUTES: Exceptional communication and stakeholder engagement skills. Agile, innovative mindset—curious about leveraging AI, NLP, and data science for client impact. Patient, proactive problem-solver who thrives in dynamic, client-facing, and mission-driven environments. WHAT WE OFFER: Opportunity to advance your career with a cutting-edge, AI-first organization at the forefront of digital transformation in global development and security. Collaborative, inclusive work culture grounded in innovation and excellence. Meaningful impact through supporting vital U.S. government security and diplomacy programs. Competitive salary and comprehensive benefits. Why Q2IMPACT?: Join a leading-edge, inclusive, and mission-driven team that is shaping the future of data-enabled security sector assistance. At Q2IMPACT, you will work with the best digital and analytical minds to deliver trusted solutions for some of the world’s most challenging issues—empowering the Department of State and its partners to use information for smarter, faster, and more accountable decisions. Q2IMPACT is an equal opportunity employer. We welcome applicants who are passionate about using technology and analytics to solve global security and development challenges. APPLICATION INSTRUCTIONS: Please submit your resume, cover letter, and proof of relevant certifications, highlighting how your experience and philosophy support Q2IMPACT’s data- and AI-driven vision and the needs outlined in this role. U.S. citizenship and readiness for security clearance are required. WORKING CONDITIONS & REQUIRED EQUIPMENT: The incumbent in this position will work in a professional office environment and will utilize the following equipment when working Telephone Other (Specify if any) The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.
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