Adecco US, Inc.
Adecco is assisting a Client for a customer service interface for both internal employees and external clients. Responsible for all service-related activities including sales order processing, returns (RMAs), warranty coordination, service center setup, contract support, and consignment procedures.
Key Responsibilities:
Deliver responsive and reliable customer service and technical support. Act as a liaison between customers and internal departments to ensure timely resolution of issues.
Manage the Returned Materials Authorization (RMA) process, including initiation, receipt, tracking, and closure.
Utilize the Data Works system to process sales orders, shipments, field service contracts, RMAs, warranty entries, and generate necessary reports.
Receive and process product orders from receipt to final shipment.
Occasionally provide customer service support to international clients; must be available for a flexible schedule when required.
Perform other duties as assigned, including participation in special projects or cross-functional initiatives.
Quality Systems Responsibilities:
Maintain compliance with all quality standards and procedures.
Integrate quality into all aspects of the role, ensuring processes align with internal and external compliance requirements.
Payrate:$15.00
Pay Details:
$15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Key Responsibilities:
Deliver responsive and reliable customer service and technical support. Act as a liaison between customers and internal departments to ensure timely resolution of issues.
Manage the Returned Materials Authorization (RMA) process, including initiation, receipt, tracking, and closure.
Utilize the Data Works system to process sales orders, shipments, field service contracts, RMAs, warranty entries, and generate necessary reports.
Receive and process product orders from receipt to final shipment.
Occasionally provide customer service support to international clients; must be available for a flexible schedule when required.
Perform other duties as assigned, including participation in special projects or cross-functional initiatives.
Quality Systems Responsibilities:
Maintain compliance with all quality standards and procedures.
Integrate quality into all aspects of the role, ensuring processes align with internal and external compliance requirements.
Payrate:$15.00
Pay Details:
$15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance