Adecco US, Inc.
Customer Service Representative - Remote
Adecco US, Inc., Minneapolis, Minnesota, United States, 55400
Adecco Healthcare & Life Sciences
is hiring
Customer Service Representatives
! This role is
remote / work from home
. Please read below and apply with an updated resume for consideration:
Type:
Contract, possibility for extension or fulltime offer
Schedule:
Monday through Friday, 9am to 6pm EST with flexibility to work after 6pm and Saturdays as needed
Pay:
$20.00 to $21.71 an hour
Responsibilities of the Customer Service Representative:
Work effectively every day to connect patients with care.
Primarily make outbound calls but occasionally help manage the inbound call que from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting.
Assist callers with general inquiries including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records request, and issue resolution
Verify and update patient information in the clinical information system, EMR, and/or portal.
Contact patients to communicate upcoming campaigns.
Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs.
Document thoroughly all calls and actions taken within core systems.
Assign electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns.
Solve moderately complex problems on own engaging team members as appropriate.
Plan, prioritize, organize and complete work to meet established objectives.
Qualifications of the Customer Service Representative:
· High School Diploma or GED
· Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Why work for Adecco?
· Excellent Weekly Pay
· 401(k) Plan
· Skills Training
· Excellent medical, dental, and vision benefits
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
IMPORTANT:
This
Customer Service Representative
job is being recruited for by Adecco's Healthcare & Life Sciences division, not your local Adecco Branch Office.
For opportunities available at Adecco Healthcare & Life Sciences go to https://www.adecco.com/en-us/employers/industries/healthcare-life-sciences
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ . The Company will consider qualified applicants with arrest and conviction record.
Pay Details:
$20.00 to $21.71 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
is hiring
Customer Service Representatives
! This role is
remote / work from home
. Please read below and apply with an updated resume for consideration:
Type:
Contract, possibility for extension or fulltime offer
Schedule:
Monday through Friday, 9am to 6pm EST with flexibility to work after 6pm and Saturdays as needed
Pay:
$20.00 to $21.71 an hour
Responsibilities of the Customer Service Representative:
Work effectively every day to connect patients with care.
Primarily make outbound calls but occasionally help manage the inbound call que from patients, patient representatives, providers and other medical staff, while strictly adhering to established protocols and scripting.
Assist callers with general inquiries including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records request, and issue resolution
Verify and update patient information in the clinical information system, EMR, and/or portal.
Contact patients to communicate upcoming campaigns.
Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs.
Document thoroughly all calls and actions taken within core systems.
Assign electronic tasks to clinic staff to intervene with medically related inquiries and requests and to address concerns.
Solve moderately complex problems on own engaging team members as appropriate.
Plan, prioritize, organize and complete work to meet established objectives.
Qualifications of the Customer Service Representative:
· High School Diploma or GED
· Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Why work for Adecco?
· Excellent Weekly Pay
· 401(k) Plan
· Skills Training
· Excellent medical, dental, and vision benefits
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
IMPORTANT:
This
Customer Service Representative
job is being recruited for by Adecco's Healthcare & Life Sciences division, not your local Adecco Branch Office.
For opportunities available at Adecco Healthcare & Life Sciences go to https://www.adecco.com/en-us/employers/industries/healthcare-life-sciences
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/ . The Company will consider qualified applicants with arrest and conviction record.
Pay Details:
$20.00 to $21.71 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance