Relationship Manager (IT Staffing MSP/ VMS)

Relationship Manager Join an award-winning and talented organization that delivers world-class staffing solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by managing and growing national and regional key accounts. About the Role The Relationship Manager is a proactive and client-focused role dedicated to manage and grow our IT staffing relationships within MSP (Managed Service Provider) and VMS (Vendor Management System) environments. This role will serve as the primary point of contact for assigned MSP programs, ensuring superior service delivery, proactive issue resolution, and strong performance against SLAs and KPIs. What will you be doing day to day? Build strong working relationships with MSP program leads and hiring managers when applicable; serve as the main liaison between internal recruiting teams and MSP/VMS program contacts to continuously improve service. Serve as a strategic advisor to help identify market trends, rate card adjustments, and fulfillment strategies. Manage day-to-day operations across multiple VMS platforms (e.g., Fieldglass, Beeline, IQNavigator, Coupa, Workday, etc.). Attend regular MSP program calls, QBRs, and status updates to review metrics and discuss open roles, submissions, and performance. Coordinate Delivery to ensure prompt submission of quality candidates that meet job requirements. Review and prioritize job requisitions in coordination with program SLAs and client expectations. Track and manage submittal-to-hire ratios, interview feedback, and onboarding timelines. Analyze VMS data to monitor submittal quality, fill rates, time-to-submit, and compliance metrics. Provide regular reporting to internal leadership and recommend process improvements. Ensure adherence to all compliance requirements, background checks, onboarding protocols, and MSP guidelines. Perform other duties and responsibilities as assigned Your Experience Bachelor’s degree in Business, HR, or related field preferred. 5+ years of experience in IT staffing with direct responsibility for MSP/VMS accounts across multiple geographies Experience with SLAs, VMS scorecards, and high-volume staffing environments. Your Skills In-depth knowledge of MSP programs and major VMS platforms (Fieldglass, Beeline, etc.). Track record of exceeding performance metrics within contingent workforce programs. Analytical mindset with ability to interpret data and present insights. Skilled in conflict resolution, issue escalation, and proactive communication. About Cynet Headquartered in the Washington, D.C. metro area, Cynet Systems is an award-winning and one of the fastest growing workforce solutions companies that help our clients realize their talent potential through custom staffing & recruiting solutions. Since its humble inception in 2010, Cynet has had a presence in all 50 States and over 2000 people strong spread across the US. For more information, please visit our website, www.cynetsystems.com

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