Midtown Athletic Clubs
Join to apply for the
Software Support Analyst
role at
Midtown Athletic Clubs Join to apply for the
Software Support Analyst
role at
Midtown Athletic Clubs Midtown is seeking a
Software Support Analyst
to join our world-class team at our Chicago headquarters. As part of the Corporate IT team, the Software Support Analyst is responsible for delivering high-quality software support and training to club associates, enabling effective use of systems across member management, food & beverage, and hotel/property management to enhance the overall member experience. The team is based in our HQ office in Chicago (3611 N Kedzie Ave.)
The role is hybrid work-from-home and required to also come in the office in Chicago This position is based in the Chicago area and will involve occasional travel to all eight Midtown club locations (up to 20% travel)
The Position
The Software Support Analyst will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.
The primary responsibilities are:
Providing software support to club associates, empowering them to use our software systems effectively and efficiently. Troubleshooting software problems related to our systems. Ongoing training and support for our member management systems called CSI Spectrum. Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants. Working directly with fellow associates within the IT department (Business Infrastructure, Engineering and Project Management. Evaluating, implementing, and training associates on new features of the software. Working with the club business units when business practices are not in line with corporate policy. Making recommendations to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system Workday. Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate. Occasionally we need to work outside normal business hours to meet business needs (if outages occur that need our immediate attention). Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.
Software Support Analyst requirements:
Has a bachelor’s degree in business, accounting, IT, or have equivalent work experience. Can actively demonstrate our employee core values of being kind, glass half-full, winning together, passionate about helping others, and better than yesterday Possesses at least two years of ERP software knowledge or mobile app support (CSI Spectrum, Silverware, or Maestro, but not required). Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus). Understands basic accounting principles. Can help create and execute action plans that lead the team toward objectives set forth by executive leadership. Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service. Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications. Has strong communication and organizational skills. Is highly self-motivated and works well individually, and with diverse teams. Is energized and dedicated to being proficient at problem solving software to support club associates, empowering them to use our software systems effectively and efficiently.
Associate Benefits
Members Of The Midtown Team Receive
Salary Range: $70,000-80,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. Complimentary club membership Benefits:Please referto the link herefor acopyof benefits and perks offeredby Midtown for our full and part time associates. You may also visit: https://careers.midtown.com/about-us/benefits/
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Midtown Athletic Clubs by 2x Sign in to set job alerts for “Software Support Analyst” roles.
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Software Support Analyst
role at
Midtown Athletic Clubs Join to apply for the
Software Support Analyst
role at
Midtown Athletic Clubs Midtown is seeking a
Software Support Analyst
to join our world-class team at our Chicago headquarters. As part of the Corporate IT team, the Software Support Analyst is responsible for delivering high-quality software support and training to club associates, enabling effective use of systems across member management, food & beverage, and hotel/property management to enhance the overall member experience. The team is based in our HQ office in Chicago (3611 N Kedzie Ave.)
The role is hybrid work-from-home and required to also come in the office in Chicago This position is based in the Chicago area and will involve occasional travel to all eight Midtown club locations (up to 20% travel)
The Position
The Software Support Analyst will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.
The primary responsibilities are:
Providing software support to club associates, empowering them to use our software systems effectively and efficiently. Troubleshooting software problems related to our systems. Ongoing training and support for our member management systems called CSI Spectrum. Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants. Working directly with fellow associates within the IT department (Business Infrastructure, Engineering and Project Management. Evaluating, implementing, and training associates on new features of the software. Working with the club business units when business practices are not in line with corporate policy. Making recommendations to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system Workday. Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate. Occasionally we need to work outside normal business hours to meet business needs (if outages occur that need our immediate attention). Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.
Software Support Analyst requirements:
Has a bachelor’s degree in business, accounting, IT, or have equivalent work experience. Can actively demonstrate our employee core values of being kind, glass half-full, winning together, passionate about helping others, and better than yesterday Possesses at least two years of ERP software knowledge or mobile app support (CSI Spectrum, Silverware, or Maestro, but not required). Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus). Understands basic accounting principles. Can help create and execute action plans that lead the team toward objectives set forth by executive leadership. Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service. Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications. Has strong communication and organizational skills. Is highly self-motivated and works well individually, and with diverse teams. Is energized and dedicated to being proficient at problem solving software to support club associates, empowering them to use our software systems effectively and efficiently.
Associate Benefits
Members Of The Midtown Team Receive
Salary Range: $70,000-80,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. Complimentary club membership Benefits:Please referto the link herefor acopyof benefits and perks offeredby Midtown for our full and part time associates. You may also visit: https://careers.midtown.com/about-us/benefits/
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Wellness and Fitness Services Referrals increase your chances of interviewing at Midtown Athletic Clubs by 2x Sign in to set job alerts for “Software Support Analyst” roles.
Chicago, IL $72,250.00-$85,000.00 2 weeks ago Analyst (Tier I) - End User Engineering (Help Desk)
Chicago, IL $100,000.00-$115,000.00 1 week ago Downers Grove, IL $45.00-$55.00 12 hours ago Chicago, IL $36,000.00-$39,000.00 8 months ago Chicago, IL $120,000.00-$150,000.00 4 weeks ago Chicago, IL $65,000.00-$70,000.00 16 hours ago RCM Support Specialist, Cash Application
Lisle, IL $65,000.00-$85,000.00 2 days ago Application Support Analyst - Operations
Chicago, IL $110,000.00-$140,000.00 21 hours ago Chicago, IL $90,000.00-$120,000.00 1 week ago Rolling Meadows, IL $40,500.00-$79,000.00 2 weeks ago Chicago, IL $65,000.00-$80,000.00 2 weeks ago Mount Prospect, IL $19.00-$23.00 1 week ago Chicago, IL $80,000.00-$100,000.00 3 weeks ago Application & Technical Support Specialist - Planning & Performance Management
Chicago, IL $55,000.00-$85,000.00 10 hours ago Schaumburg, IL $115,000.00-$125,000.00 4 weeks ago Chicago, IL $80,750.00-$95,000.00 1 month ago Chicago, IL $65,000.00-$70,000.00 1 month ago Application Support Analyst - Marex Solutions
Chicago, IL $120,000.00-$160,000.00 21 hours ago Technical Support Specialist, Digital Radiography
Sr. Product Support Specialist (Platform)
Chicago, IL $55,000.00-$60,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr