City of Dallas, TX
Salary :
$52,243.00 - $60,005.00 Annually Location :
Downtown Dallas, TX Job Type:
Full-time Job Number:
46522-DPDC-FY25 Department:
Police - Civilian Opening Date:
08/04/2025 Closing Date:
8/15/2025 11:59 PM Central
Position Purpose The Police Dispatch Analyst I works under direct supervision, receives and analyzes calls and messages for police service, and dispatches resources appropriately. Provides accurate and concise information received through the Computer Aided Dispatch system, police radio transmissions, and various technologies utilized in an emergency communications center in support of police field units to promptly respond to 911 calls ensuring the safety of City of Dallas residents and police officers. Responsible for professional, administrative, and technical work in support of Police Department personnel to provide necessary support to field personnel via police radio, telephone, computer, and mobile data computers. Essential Functions
Determines the significance of the call and assigs the appropriate level of police resources. Collaborates with department supervisors to monitor and control the response of the police officers. Operates a Computer Aided Dispatch System (CADS) and other computer terminals. Monitors the location and the status of all police officers on patrol at all times. Analyzes all data received and assigns, broadcasts and monitors all police calls, according to the nature of the emergency and in accordance with the departmental policy. Maintains constant status of field units and updates dispatch information utilizing various emergency communications technologies. Notifies and receives police related information from other police divisions or agencies to ensure information is shared and disseminated promptly. Informs field officers of major incidents, hazardous situations or locations where such information will be beneficial to the safety of citizens and first responders. Handles and operates various emergency communications hardware, software, computer terminals, emergency communications technologies and radio console equipment to efficiently dispatch police officers throughout shift. Engages with all police personnel at all times to ensure prompt processing of requests and police information and provides real time incident updates on dispatch information to first responders. Utilizes local, state and national law enforcement databases to provide immediate and updated critical information to first responders. Analyzes the response plans for each incident dispatched to set up quadrants, coordinates with patrol and field units such as K-9, Air1 and SWAT, and provides an overview analysis of resources needed at the scene. Supports the field troops as needed. Interprets information to ensure the Police Dispatcher Analyst's mission of keeping citizens and officers safe. Remains calm in a high stress environment. Reads, navigates, and interprets various mapping applications. Report to work during inclement weather and/or when additional coverage is required in the emergency unit's 24x7x365 operations. Performs other work as needed or assigned. Minimum Qualifications EDUCATION:
High school diploma or GED. EXPERIENCE:
Four (4) years of work experience in a heavy traffic high demand customer interface call environment with at least two (2) years in general dispatch or a public safety / emergency communication dispatch field. LICENSE AND/OR CERTIFICATION:
Must obtain NCIC/TCIC/CJIS certification during the probationary period and renew the certification every year. Must obtain a Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) during probationary period. Must obtain Emergency Police Dispatch Certificate. Must obtain Expediter/Service Desk Personnel License. OTHER REQUIREMENTS:
Must be available to work varying shifts
including nights, weekends, holidays, and overtime. Must pass an intensive background investigation and drug test. No
FELONY or Class A MISDEMEANOR convictions. No
Class B MISDEMEANOR
convictions within the last ten (10) years. No drug or domestic violence related convictions. Cannot currently be on deferred adjudication for any
FELONY, Class A or Class B MISDEMEANOR. EXAM DESCRIPTION:
Exam covers data entry, memory recall, spelling, reading comprehension, sentence clarity, prioritization, map reading, cross-referencing and call summarization skills. Time Limit:
N/A ***Please note:
The CritiCall exam for this position can only be taken two (2) times within a twelve (12) month period. PICTURE I.D. REQUIRED
Supplemental Information
Ability to communicate effectively verbally, in writing, through electronic devices clearly and coherently. Thorough knowledge of geographic layout of the City of Dallas. Ability to handle stress, expect the unexpected, and remain calm in all scenarios. Ability to effectively respond in a stressful or high-pressure environment handling emergency and non-emergency communication in a calm manner. Ability to handle several emergency situations at once. Skill in using a mixture of analysis, judgement, and experience to make a quick and sound decision, often under pressure. Ability to remain alert during working hours and to sit for long periods of time. Ability to create and maintain a positive working environment. Skill in making recommendations to drive improvements. Skill in reading and analyzing reports, extracting relevant information from a variety of sources, and applying relevant data to a critical situation. Knowledge of laws and regulations on maintaining confidentiality. Ability to multitask and manage changing problems in a fast paced, multi-skill team environment. Ability to defuse escalated situations. Excellent time management skills and ability to multi-task. Detail orientated, ability to determine facts and document them accurately and concisely. Good analytical skills as well as the ability to think strategically. Flexibility to work in a 24/7 call center environment, including weekends, as needed. Active listening skill, giving full attention to what the callers are saying, taking time to understand the main points, asking relevant questions as diplomatically as possible without interrupting. Ability to establish and maintain effective working relationships with peers and partners. To view the employee benefits offered by the City of Dallas 01
In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses.
Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application .Information submitted on
attached
documents (resumes, cover letters, etc.)
WILL NOT
be used to determine eligibility for this position.If you have
NOT
completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.
I have read and understand the above statement 02
CONVICTION INFORMATION:
An intensive background check will be performed during the interview process. The following are automatic disqualifiers:
*
ANY
Felony
conviction *
ANY
class A Misdemeanor
conviction *
ANY
class B Misdemeanor
conviction within the last ten (10) years
*
ANY
drug-related
conviction *
ANY
domestic violence-related
conviction
I have read and understand the above statement. 03
This position requires employees to work various shifts including
days, evenings, nights, weekends, holidays AND overtime .
I have read and understand the above statement. 04
If hired, you will be required to report to your shift regardless of inclement weather. The hiring department has a very strict attendance and tardiness policy.
I have read and understand the above statement.
05
Do you have a high school diploma or GED?
Yes No 06
What is your level work experience in a heavy traffic high demand customer interface call environment with at least two (2) years in a general dispatch or a public safety / emergency communication dispatch field?
None Less than one year One year to less than two years Two years to less than three years Three years to less than four years Four years or more
07
Are you able to provide proof of your identity and employment eligibility if you are hired?
Yes No 08
You will be required to work varying shifts including nights, weekends, holidays and overtime. Can you fulfill this requirement?
Yes No 09
I agree to work all shifts mentioned above.
Yes No
10
Have you
EVER
been convicted of a felony or class A misdemeanor?
Yes No
11
Have you
EVER
been convicted of a class B Misdemeanor?
Yes No
12
Have you
EVER
been convicted of a drug-related offense?
Yes No
13
Have you
EVER
been convicted of a domestic violence-related offense?
Yes No
14
Do you have a current Telecommunications Operator License issued by the Texas Commission on Law Enforcement (TCOLE)?
(*Please remember to provide your complete certification information in the certificate/license section of your application for consideration.)
Yes No
15
Do you have a NCIC or TCIC or CJIS certification?
Yes No
16
Do you have an Emergency Police Dispatch Certificate?
Yes No
17
Do you have an Expediter/Service Desk Personnel License?
Yes No
Required Question
$52,243.00 - $60,005.00 Annually Location :
Downtown Dallas, TX Job Type:
Full-time Job Number:
46522-DPDC-FY25 Department:
Police - Civilian Opening Date:
08/04/2025 Closing Date:
8/15/2025 11:59 PM Central
Position Purpose The Police Dispatch Analyst I works under direct supervision, receives and analyzes calls and messages for police service, and dispatches resources appropriately. Provides accurate and concise information received through the Computer Aided Dispatch system, police radio transmissions, and various technologies utilized in an emergency communications center in support of police field units to promptly respond to 911 calls ensuring the safety of City of Dallas residents and police officers. Responsible for professional, administrative, and technical work in support of Police Department personnel to provide necessary support to field personnel via police radio, telephone, computer, and mobile data computers. Essential Functions
Determines the significance of the call and assigs the appropriate level of police resources. Collaborates with department supervisors to monitor and control the response of the police officers. Operates a Computer Aided Dispatch System (CADS) and other computer terminals. Monitors the location and the status of all police officers on patrol at all times. Analyzes all data received and assigns, broadcasts and monitors all police calls, according to the nature of the emergency and in accordance with the departmental policy. Maintains constant status of field units and updates dispatch information utilizing various emergency communications technologies. Notifies and receives police related information from other police divisions or agencies to ensure information is shared and disseminated promptly. Informs field officers of major incidents, hazardous situations or locations where such information will be beneficial to the safety of citizens and first responders. Handles and operates various emergency communications hardware, software, computer terminals, emergency communications technologies and radio console equipment to efficiently dispatch police officers throughout shift. Engages with all police personnel at all times to ensure prompt processing of requests and police information and provides real time incident updates on dispatch information to first responders. Utilizes local, state and national law enforcement databases to provide immediate and updated critical information to first responders. Analyzes the response plans for each incident dispatched to set up quadrants, coordinates with patrol and field units such as K-9, Air1 and SWAT, and provides an overview analysis of resources needed at the scene. Supports the field troops as needed. Interprets information to ensure the Police Dispatcher Analyst's mission of keeping citizens and officers safe. Remains calm in a high stress environment. Reads, navigates, and interprets various mapping applications. Report to work during inclement weather and/or when additional coverage is required in the emergency unit's 24x7x365 operations. Performs other work as needed or assigned. Minimum Qualifications EDUCATION:
High school diploma or GED. EXPERIENCE:
Four (4) years of work experience in a heavy traffic high demand customer interface call environment with at least two (2) years in general dispatch or a public safety / emergency communication dispatch field. LICENSE AND/OR CERTIFICATION:
Must obtain NCIC/TCIC/CJIS certification during the probationary period and renew the certification every year. Must obtain a Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) during probationary period. Must obtain Emergency Police Dispatch Certificate. Must obtain Expediter/Service Desk Personnel License. OTHER REQUIREMENTS:
Must be available to work varying shifts
including nights, weekends, holidays, and overtime. Must pass an intensive background investigation and drug test. No
FELONY or Class A MISDEMEANOR convictions. No
Class B MISDEMEANOR
convictions within the last ten (10) years. No drug or domestic violence related convictions. Cannot currently be on deferred adjudication for any
FELONY, Class A or Class B MISDEMEANOR. EXAM DESCRIPTION:
Exam covers data entry, memory recall, spelling, reading comprehension, sentence clarity, prioritization, map reading, cross-referencing and call summarization skills. Time Limit:
N/A ***Please note:
The CritiCall exam for this position can only be taken two (2) times within a twelve (12) month period. PICTURE I.D. REQUIRED
Supplemental Information
Ability to communicate effectively verbally, in writing, through electronic devices clearly and coherently. Thorough knowledge of geographic layout of the City of Dallas. Ability to handle stress, expect the unexpected, and remain calm in all scenarios. Ability to effectively respond in a stressful or high-pressure environment handling emergency and non-emergency communication in a calm manner. Ability to handle several emergency situations at once. Skill in using a mixture of analysis, judgement, and experience to make a quick and sound decision, often under pressure. Ability to remain alert during working hours and to sit for long periods of time. Ability to create and maintain a positive working environment. Skill in making recommendations to drive improvements. Skill in reading and analyzing reports, extracting relevant information from a variety of sources, and applying relevant data to a critical situation. Knowledge of laws and regulations on maintaining confidentiality. Ability to multitask and manage changing problems in a fast paced, multi-skill team environment. Ability to defuse escalated situations. Excellent time management skills and ability to multi-task. Detail orientated, ability to determine facts and document them accurately and concisely. Good analytical skills as well as the ability to think strategically. Flexibility to work in a 24/7 call center environment, including weekends, as needed. Active listening skill, giving full attention to what the callers are saying, taking time to understand the main points, asking relevant questions as diplomatically as possible without interrupting. Ability to establish and maintain effective working relationships with peers and partners. To view the employee benefits offered by the City of Dallas 01
In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses.
Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application .Information submitted on
attached
documents (resumes, cover letters, etc.)
WILL NOT
be used to determine eligibility for this position.If you have
NOT
completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.
I have read and understand the above statement 02
CONVICTION INFORMATION:
An intensive background check will be performed during the interview process. The following are automatic disqualifiers:
*
ANY
Felony
conviction *
ANY
class A Misdemeanor
conviction *
ANY
class B Misdemeanor
conviction within the last ten (10) years
*
ANY
drug-related
conviction *
ANY
domestic violence-related
conviction
I have read and understand the above statement. 03
This position requires employees to work various shifts including
days, evenings, nights, weekends, holidays AND overtime .
I have read and understand the above statement. 04
If hired, you will be required to report to your shift regardless of inclement weather. The hiring department has a very strict attendance and tardiness policy.
I have read and understand the above statement.
05
Do you have a high school diploma or GED?
Yes No 06
What is your level work experience in a heavy traffic high demand customer interface call environment with at least two (2) years in a general dispatch or a public safety / emergency communication dispatch field?
None Less than one year One year to less than two years Two years to less than three years Three years to less than four years Four years or more
07
Are you able to provide proof of your identity and employment eligibility if you are hired?
Yes No 08
You will be required to work varying shifts including nights, weekends, holidays and overtime. Can you fulfill this requirement?
Yes No 09
I agree to work all shifts mentioned above.
Yes No
10
Have you
EVER
been convicted of a felony or class A misdemeanor?
Yes No
11
Have you
EVER
been convicted of a class B Misdemeanor?
Yes No
12
Have you
EVER
been convicted of a drug-related offense?
Yes No
13
Have you
EVER
been convicted of a domestic violence-related offense?
Yes No
14
Do you have a current Telecommunications Operator License issued by the Texas Commission on Law Enforcement (TCOLE)?
(*Please remember to provide your complete certification information in the certificate/license section of your application for consideration.)
Yes No
15
Do you have a NCIC or TCIC or CJIS certification?
Yes No
16
Do you have an Emergency Police Dispatch Certificate?
Yes No
17
Do you have an Expediter/Service Desk Personnel License?
Yes No
Required Question