Tudi Mechanical Systems
Commercial HVAC Service Operations Manager
Tudi Mechanical Systems, Pittsburgh, Pennsylvania, us, 15289
TUDI Mechanical Systems, Inc.
(www.tudi.com) – Voted a top workplace in the Pittsburgh, PA and Tampa, FL area and named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News!
Founded in 1987, TUDI Mechanical Systems is a merit organization that has grown into a premier mechanical, plumbing and electrical maintenance contractor in both the Pittsburgh and Tampa Markets. Our philosophies and strategies have led us to consistent double digit growth for the past 15 years.
Job Summary:
The Operations Manager will drive success as an integral part of TUDI's Commercial Service team.
Responsibilities:
Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
Lead, motivate and optimize the service team to provide a superior customer experience
Execute established business plans to meet and exceed revenue goals
Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
Work closely and effectively with all departments and Department Managers
Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
Manage strategic relationships with local trade schools to secure access to students and alumni
Demonstrate and encourage open and collaborative communication among all members of the team
Continually educate technicians regarding the importance of safety and best-practices in the field
Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
Participate in management team meetings to help develop corporate growth strategy and address operational challenges
Work in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staff
Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team
Provide coordination and leadership / ownership of Tudi Safety committee and safety requirements
Support Tudi Mechanical Systems in other actives and responsibilities as assigned or needed
Qualifications:
5+ years of HVAC industry experience
Experience successfully leading a fast-paced service organization
Bachelor’s degree or equivalent experience preferred
Strong interpersonal communication skills
Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
Demonstrated proficiency with tasking and time management
Ability to self-start and motivate a team toward a common goal
Compensation & Benefits:
Competitive Salary + Compensation plan including bonus
100% Company Paid Medical Coverage- Family Healthcare premiums paid in full
Comprehensive benefits package including Dental, Vision, Life, Disability and more
Onsite fitness facility
401k plan with employer match
Profit Sharing Plan with employer contribution
Career growth opportunities
Paid Vacation Time
Company phone and van provided as needed
Various employee and family activities
Our approach is unique and our team is committed to making a difference. At Tudi, employee satisfaction is as important as customer satisfaction. Apply now to be part of a growing team and join the Tudi Family.
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(www.tudi.com) – Voted a top workplace in the Pittsburgh, PA and Tampa, FL area and named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News!
Founded in 1987, TUDI Mechanical Systems is a merit organization that has grown into a premier mechanical, plumbing and electrical maintenance contractor in both the Pittsburgh and Tampa Markets. Our philosophies and strategies have led us to consistent double digit growth for the past 15 years.
Job Summary:
The Operations Manager will drive success as an integral part of TUDI's Commercial Service team.
Responsibilities:
Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
Lead, motivate and optimize the service team to provide a superior customer experience
Execute established business plans to meet and exceed revenue goals
Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
Work closely and effectively with all departments and Department Managers
Maintain customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
Manage strategic relationships with local trade schools to secure access to students and alumni
Demonstrate and encourage open and collaborative communication among all members of the team
Continually educate technicians regarding the importance of safety and best-practices in the field
Monitor and maintain job satisfaction among personnel by performing constructive and thorough annual performance evaluations
Participate in management team meetings to help develop corporate growth strategy and address operational challenges
Work in conjunction with the Recruiting team to recruitment and onboarding of new technicians and office support staff
Manage and assist in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
Perform annual budgeting, planning, forecasting and establish annual operating plans in coordination with senior leadership team
Provide coordination and leadership / ownership of Tudi Safety committee and safety requirements
Support Tudi Mechanical Systems in other actives and responsibilities as assigned or needed
Qualifications:
5+ years of HVAC industry experience
Experience successfully leading a fast-paced service organization
Bachelor’s degree or equivalent experience preferred
Strong interpersonal communication skills
Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
Demonstrated proficiency with tasking and time management
Ability to self-start and motivate a team toward a common goal
Compensation & Benefits:
Competitive Salary + Compensation plan including bonus
100% Company Paid Medical Coverage- Family Healthcare premiums paid in full
Comprehensive benefits package including Dental, Vision, Life, Disability and more
Onsite fitness facility
401k plan with employer match
Profit Sharing Plan with employer contribution
Career growth opportunities
Paid Vacation Time
Company phone and van provided as needed
Various employee and family activities
Our approach is unique and our team is committed to making a difference. At Tudi, employee satisfaction is as important as customer satisfaction. Apply now to be part of a growing team and join the Tudi Family.
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