CrescentCare
Job Details
Level Experienced
Job Location Saint Roch - New Orleans, LA
Secondary Job Location(s) Undisclosed
Remote Type N/A
Position Type Full Time
Education Level High School
Salary Range Undisclosed
Travel Percentage Undisclosed
Job Shift Any
Job Category Health Care
Client Access Representative
This position is responsible for creating, modifying, and rescheduling patient appointments for all CrescentCare locations. Other responsibilities include, but are not limited too: Provide provision of clinical front office support Callretention, telephone encounters, document management and scheduling appointments Assistwith programmatic data entry Provideexcellent customer service Competencies
Excellent verbal and written communication skills Ability to take initiative, problem-solve and follow through on tasks and duties to completion. Flexible and non-judgmental ability to work with stigmatized populations and the general population. Culturally open when interacting with populations/clients of different backgrounds and value systems. Able to multi-task and function in an office with high call volume and face to face patient encounters Possess telephone etiquette skills to provide customer service for all patients Able to relate to all patients with a positive and caring attitude Requirements
Punctuality is an imperative in this position Demonstrated technical & computer skills appropriate for the position Federal criminal background check 40 hour work week Education Requirements
High School diploma or equivalent required If hired, documented proof of highest level of education completed must be delivered on first day of employment Preferred Qualifications
Fluent in Spoken and Written Spanish Strongly Preferred Associates Degree Bachelor's Degree can substitute for two years of experience 2-3 years' experience in customer service highly desirable 2 years' experience in the medical field or prior call center experience preferred Federally Qualified Health Center experience (FQHC) HIV/AIDS knowledge and patient experience Experience with the LGBTQ community Why CrescentCare?
Our mission is to offer comprehensive health and wellness services to the community, to advocate empowerment, to safeguard the rights and dignity of individuals, and to provide for an enlightened public. We offer a broad range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Services Offered to Our Clients
Primary Health Care • Pediatrics • Dentistry • Gender Clinic • Behavioral Health • Addiction Recovery
Case Management • Nutrition Programs • Medicaid/Insurance Enrollment • Legal Services
Food and Housing Assistance • Smoking Cessation • Syringe Access Program
Advocacy, Outreach, Education • HIV/Hep. C/STI Testing and Prevention • COVID-19 Screening & Vaccinations
Our Offer to You: An Extensive Benefits Package
All Employees are W-2 Status Employer Paid Benefits: Dental, Employee Wellness, Employee Assistance Program, Life Insurance 11 Paid Holidays, in addition to Vacation and Sick Days Medical Insurance (Two Plan Options) Vision Insurance Long-Term Disability Short-Term Disability 401(k) Plan - 1.5% Employer Contribution; additional Employer match with Employee Contribution Discount Programs
*All new hires are required as a condition of employment to receive at a minimum of one dose of the COVID-19 vaccinations prior to their start date, and complete the second dose as instructed by their health care provider.
*No Relocation Package Available
*No Work Visa Sponsorship Available
We are an Equal Opportunity Employer and do not discriminate against employees or applicants on the basis of race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws.
Level Experienced
Job Location Saint Roch - New Orleans, LA
Secondary Job Location(s) Undisclosed
Remote Type N/A
Position Type Full Time
Education Level High School
Salary Range Undisclosed
Travel Percentage Undisclosed
Job Shift Any
Job Category Health Care
Client Access Representative
This position is responsible for creating, modifying, and rescheduling patient appointments for all CrescentCare locations. Other responsibilities include, but are not limited too: Provide provision of clinical front office support Callretention, telephone encounters, document management and scheduling appointments Assistwith programmatic data entry Provideexcellent customer service Competencies
Excellent verbal and written communication skills Ability to take initiative, problem-solve and follow through on tasks and duties to completion. Flexible and non-judgmental ability to work with stigmatized populations and the general population. Culturally open when interacting with populations/clients of different backgrounds and value systems. Able to multi-task and function in an office with high call volume and face to face patient encounters Possess telephone etiquette skills to provide customer service for all patients Able to relate to all patients with a positive and caring attitude Requirements
Punctuality is an imperative in this position Demonstrated technical & computer skills appropriate for the position Federal criminal background check 40 hour work week Education Requirements
High School diploma or equivalent required If hired, documented proof of highest level of education completed must be delivered on first day of employment Preferred Qualifications
Fluent in Spoken and Written Spanish Strongly Preferred Associates Degree Bachelor's Degree can substitute for two years of experience 2-3 years' experience in customer service highly desirable 2 years' experience in the medical field or prior call center experience preferred Federally Qualified Health Center experience (FQHC) HIV/AIDS knowledge and patient experience Experience with the LGBTQ community Why CrescentCare?
Our mission is to offer comprehensive health and wellness services to the community, to advocate empowerment, to safeguard the rights and dignity of individuals, and to provide for an enlightened public. We offer a broad range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Services Offered to Our Clients
Primary Health Care • Pediatrics • Dentistry • Gender Clinic • Behavioral Health • Addiction Recovery
Case Management • Nutrition Programs • Medicaid/Insurance Enrollment • Legal Services
Food and Housing Assistance • Smoking Cessation • Syringe Access Program
Advocacy, Outreach, Education • HIV/Hep. C/STI Testing and Prevention • COVID-19 Screening & Vaccinations
Our Offer to You: An Extensive Benefits Package
All Employees are W-2 Status Employer Paid Benefits: Dental, Employee Wellness, Employee Assistance Program, Life Insurance 11 Paid Holidays, in addition to Vacation and Sick Days Medical Insurance (Two Plan Options) Vision Insurance Long-Term Disability Short-Term Disability 401(k) Plan - 1.5% Employer Contribution; additional Employer match with Employee Contribution Discount Programs
*All new hires are required as a condition of employment to receive at a minimum of one dose of the COVID-19 vaccinations prior to their start date, and complete the second dose as instructed by their health care provider.
*No Relocation Package Available
*No Work Visa Sponsorship Available
We are an Equal Opportunity Employer and do not discriminate against employees or applicants on the basis of race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws.