Manpower Group Inc.
Factory IT Support Technician
Manpower Group Inc., Minneapolis, Minnesota, United States, 55400
Our client in the Computer Hardware Manufacturing industry is seeking an IT Desktop Support Engineer to join their team. As a IT Desktop Support Engineer, you will be part you will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment. This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software.
12 month contract, fully onsite in Bloomington, MN.
Job Title:
IT Desktop Support Engineer
Location:
Bloomington, MN (fully onsite)
Pay Range:
$30-32/hour
What's the Job?
Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites - Springtown and Normandale
Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts)
Install and maintain IT Factory PCs according to the factory standards
Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching
Participate and contribute to the global projects towards enhancing and upgrading factory systems
Adhere to desktop software license management procedures
Be responsible for fault diagnosis & correction for the incidents reported
Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers
Record and track tickets towards prompt closures with customer feedback
Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
Follow troubleshooting guides (OCAPs) to resolve common application issues
Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
Implement and support any changes to the factory PCs, systems
Provide IT support to planned maintenance activities at the sites
Offer flexibility in covering shifts wherever needed
Be able to develop small scale scripting/automation where needed
Leverage GenAI in developing solutions
What's Needed?
Great communicator
Innovation in problem solving on technical issues
Service oriented, ability to go beyond ensuring customer success
Excellent time management skills
Ability to engage with multiple customers simultaneously and professionally on complex technical issues
Proactive and self-learning
What's in it for me?
Long term employment, 12 months
Benefits (health, dental, vision, 401K, etc.)
40 hours of paid sick and safe leave as a contractor in Minnesota
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
12 month contract, fully onsite in Bloomington, MN.
Job Title:
IT Desktop Support Engineer
Location:
Bloomington, MN (fully onsite)
Pay Range:
$30-32/hour
What's the Job?
Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites - Springtown and Normandale
Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts)
Install and maintain IT Factory PCs according to the factory standards
Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching
Participate and contribute to the global projects towards enhancing and upgrading factory systems
Adhere to desktop software license management procedures
Be responsible for fault diagnosis & correction for the incidents reported
Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers
Record and track tickets towards prompt closures with customer feedback
Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
Follow troubleshooting guides (OCAPs) to resolve common application issues
Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
Implement and support any changes to the factory PCs, systems
Provide IT support to planned maintenance activities at the sites
Offer flexibility in covering shifts wherever needed
Be able to develop small scale scripting/automation where needed
Leverage GenAI in developing solutions
What's Needed?
Great communicator
Innovation in problem solving on technical issues
Service oriented, ability to go beyond ensuring customer success
Excellent time management skills
Ability to engage with multiple customers simultaneously and professionally on complex technical issues
Proactive and self-learning
What's in it for me?
Long term employment, 12 months
Benefits (health, dental, vision, 401K, etc.)
40 hours of paid sick and safe leave as a contractor in Minnesota
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -
Manpower, Experis, Talent Solutions, and Jefferson Wells
-
creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.