TriCom Quest
Japanese Bilingual Call Center Customer Service Associate
TriCom Quest, Torrance, California, United States, 90504
Job #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center Description:
An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.
Direct-Hire, Training Start-Date: August 25th, 2025 Great benefits (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.) $23.51 / hour; Non-Exempt Training Schedule (5 weeks duration): Monday - Friday from 7:30am - 4:00 pm After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday - Sunday: 5:00am - 4:00pm
Japanese English bilingual ability is a MUST Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
Offers the highest level of customer service over the phone Provides customers with information regarding flights, fares, destinations, special offers, and other travel products Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction Use the in-house system to make new flight reservations or to modify existing reservations Accurately obtain documents and confirm customer's personal information for the books Proactively explore and anticipate customer's future needs General administrative duties: preparing reports, filing, etc. as needed Other related duties and administrative duties Requirements:
Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing) Associates Degree or higher is preferred Airline, travel, and related industry experience preferred Customer service experience, call center experience is a plus Exceptional communication and customer service skills Proficient in MS Office, and ability to learn new computer software Ability to work independently in a fast-paced environment, while effectively managing multiple tasks Good phone manner and problem solver Detail-oriented, organized, and strong with numbers Job Type: Direct Hire Post Date: 06/09/2025
Direct-Hire, Training Start-Date: August 25th, 2025 Great benefits (Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.) $23.51 / hour; Non-Exempt Training Schedule (5 weeks duration): Monday - Friday from 7:30am - 4:00 pm After successful completion of Training, must be flexible to work any shift, including both Saturdays and Sundays
8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday - Sunday: 5:00am - 4:00pm
Japanese English bilingual ability is a MUST Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:
Offers the highest level of customer service over the phone Provides customers with information regarding flights, fares, destinations, special offers, and other travel products Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction Use the in-house system to make new flight reservations or to modify existing reservations Accurately obtain documents and confirm customer's personal information for the books Proactively explore and anticipate customer's future needs General administrative duties: preparing reports, filing, etc. as needed Other related duties and administrative duties Requirements:
Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing) Associates Degree or higher is preferred Airline, travel, and related industry experience preferred Customer service experience, call center experience is a plus Exceptional communication and customer service skills Proficient in MS Office, and ability to learn new computer software Ability to work independently in a fast-paced environment, while effectively managing multiple tasks Good phone manner and problem solver Detail-oriented, organized, and strong with numbers Job Type: Direct Hire Post Date: 06/09/2025