ARCO Home Services
Overview
At Apex Service Partners, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.
What We Offer: Pay: $18 - $21 per hour, based on experience Comprehensive benefits package, including medical, dental, and vision insurance 401(k) with company match to invest in your future Paid time off (PTO) and holidays for work-life balance Flexible shift options Ongoing training and career growth opportunities within the company A fun, energetic, and supportive team environment Schedule:
The shift hours are 11am to 8pm. This is a primarily in-person role based out of our office in Bedford Heights, Cleveland, OH Are you a customer-focused professional with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at J&A Heating, Cooling, Plumbing, and Electrical as a Customer Service Representative (CSR)!
What You Will Do:
Answer incoming calls with professionalism, warmth, and efficiency Schedule service appointments and dispatch technicians accordingly Provide exceptional customer support by addressing inquiries and resolving issues Maintain accurate records of customer interactions in our system Communicate effectively with team members and departments to ensure smooth operations Follow up with customers to ensure satisfaction and build lasting relationships What We Are Looking For:
Strong communication and problem-solving skills Ability to multi-task and work in a fast-paced environment A positive, customer-first attitude and a team-oriented mindset Basic computer skills and proficiency in scheduling software (training provided) Previous customer service experience is preferred but not required - we will train the right candidate!
Ready to Take the Next Step?
If you're looking for a career with growth potential, stability, and a great team, apply today and become part of the family!
Apex Atlantic may conduct a preemployment background check and drug test, subject to applicable law.
At Apex Service Partners, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.
What We Offer: Pay: $18 - $21 per hour, based on experience Comprehensive benefits package, including medical, dental, and vision insurance 401(k) with company match to invest in your future Paid time off (PTO) and holidays for work-life balance Flexible shift options Ongoing training and career growth opportunities within the company A fun, energetic, and supportive team environment Schedule:
The shift hours are 11am to 8pm. This is a primarily in-person role based out of our office in Bedford Heights, Cleveland, OH Are you a customer-focused professional with a passion for helping people? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our team at J&A Heating, Cooling, Plumbing, and Electrical as a Customer Service Representative (CSR)!
What You Will Do:
Answer incoming calls with professionalism, warmth, and efficiency Schedule service appointments and dispatch technicians accordingly Provide exceptional customer support by addressing inquiries and resolving issues Maintain accurate records of customer interactions in our system Communicate effectively with team members and departments to ensure smooth operations Follow up with customers to ensure satisfaction and build lasting relationships What We Are Looking For:
Strong communication and problem-solving skills Ability to multi-task and work in a fast-paced environment A positive, customer-first attitude and a team-oriented mindset Basic computer skills and proficiency in scheduling software (training provided) Previous customer service experience is preferred but not required - we will train the right candidate!
Ready to Take the Next Step?
If you're looking for a career with growth potential, stability, and a great team, apply today and become part of the family!
Apex Atlantic may conduct a preemployment background check and drug test, subject to applicable law.