DoorDash
Project Manager, Merchant Experience Ops
The Merchant Experience Operations team is dedicated to delivering exceptional service and scalable solutions for our merchant partners. Within this organization, the Finance & Workforce Management (WFM) function plays a critical role in ensuring our headcount plans, budgets, and vendor investments align with operational needs and business priorities. We serve as the connective tissue between operations, finance, and workforce strategy, helping drive sustainable growth and cost discipline. About the Role
As a Project Manager on the Finance & WFM team, you will drive execution of key tactical projects that enable operational rigor, data consistency, and better planning across the Merchant Experience organization. You'll support a range of technical and cross-functional initiatives, including workforce tooling, merchant mapping, SFDC data management, and reporting automation. You'll work closely with the Senior Manager of Finance & WFM and partner with Workforce Management, Strategy & Operations, Vendor Ops, and Product teams to ensure we're scaling systems and processes that support service quality and cost efficiency. This role is ideal for a detail-oriented, technically fluent operator who thrives in ambiguity and wants to make systems work better. This role reports to the Senior Manager of Finance & WFM and is based in Tempe, Arizona. You're Excited About This Opportunity Because You Will...
Lead project planning and execution for key Finance & WFM initiatives related to tooling, reporting, and operational data workflows Own business-side operations and data integrity for Salesforce (SFDC), including managing merchant hierarchies, mappings, and integrations Collaborate with WFM and Reporting teams to enhance forecast inputs, build dashboards, and track SLA adherence Work cross-functionally to improve workforce tooling, process automation, and operational visibility Partner with Engineering, Product, and Vendor Ops to scope and deliver systems enhancements and process improvements Build and maintain complex spreadsheets and SQL queries to enable decision-making and drive operational insights Identify and mitigate risks to project timelines, data quality, or process effectiveness Deliver documentation and structured communication that enables scalability and clear ownership across teams Support ad hoc analytics and reporting needs that inform strategic workforce and financial decisions We're Excited About You Because...
You have 5+ years of experience in project management, operations, workforce systems, or analytics You are proficient in Salesforce (SFDC), Excel, and SQL, with proven ability to manage technical and data-driven projects You're highly organized and able to juggle competing deadlines in a fast-paced environment You have a strong attention to detail and care deeply about data quality, systems design, and operational clarity You collaborate well across functions and communicate clearly to both technical and non-technical stakeholders You're energized by building structure where there is none and thrive in ambiguity Nice to have: Experience in workforce management or exposure to WFM tools and processes About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce
people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
The Merchant Experience Operations team is dedicated to delivering exceptional service and scalable solutions for our merchant partners. Within this organization, the Finance & Workforce Management (WFM) function plays a critical role in ensuring our headcount plans, budgets, and vendor investments align with operational needs and business priorities. We serve as the connective tissue between operations, finance, and workforce strategy, helping drive sustainable growth and cost discipline. About the Role
As a Project Manager on the Finance & WFM team, you will drive execution of key tactical projects that enable operational rigor, data consistency, and better planning across the Merchant Experience organization. You'll support a range of technical and cross-functional initiatives, including workforce tooling, merchant mapping, SFDC data management, and reporting automation. You'll work closely with the Senior Manager of Finance & WFM and partner with Workforce Management, Strategy & Operations, Vendor Ops, and Product teams to ensure we're scaling systems and processes that support service quality and cost efficiency. This role is ideal for a detail-oriented, technically fluent operator who thrives in ambiguity and wants to make systems work better. This role reports to the Senior Manager of Finance & WFM and is based in Tempe, Arizona. You're Excited About This Opportunity Because You Will...
Lead project planning and execution for key Finance & WFM initiatives related to tooling, reporting, and operational data workflows Own business-side operations and data integrity for Salesforce (SFDC), including managing merchant hierarchies, mappings, and integrations Collaborate with WFM and Reporting teams to enhance forecast inputs, build dashboards, and track SLA adherence Work cross-functionally to improve workforce tooling, process automation, and operational visibility Partner with Engineering, Product, and Vendor Ops to scope and deliver systems enhancements and process improvements Build and maintain complex spreadsheets and SQL queries to enable decision-making and drive operational insights Identify and mitigate risks to project timelines, data quality, or process effectiveness Deliver documentation and structured communication that enables scalability and clear ownership across teams Support ad hoc analytics and reporting needs that inform strategic workforce and financial decisions We're Excited About You Because...
You have 5+ years of experience in project management, operations, workforce systems, or analytics You are proficient in Salesforce (SFDC), Excel, and SQL, with proven ability to manage technical and data-driven projects You're highly organized and able to juggle competing deadlines in a fast-paced environment You have a strong attention to detail and care deeply about data quality, systems design, and operational clarity You collaborate well across functions and communicate clearly to both technical and non-technical stakeholders You're energized by building structure where there is none and thrive in ambiguity Nice to have: Experience in workforce management or exposure to WFM tools and processes About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce
people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.