DoorDash
Merchant Services Team Lead - Onboarding
The Green Pipe team is part of Merchant Operations and plays a critical role in scaling catalog operations through automation. Our team supports high-impact merchant builds by leveraging internal tooling, ML-assisted processes, and bulk automationcreating faster, more accurate, and cost-efficient SKU creation at scale. We partner closely with Engineering, S&O, VMO, and cross-functional stakeholders to improve catalog quality while reducing manual lift. About the Role
As a Team Lead on the Green Pipe team, you'll lead a team of Specialists responsible for executing and improving our most scalable catalog build workflows. You will drive operational excellence by managing technical tools (e.g., Retool, bulk uploader platforms), implementing quality controls, and improving processes that support merchant builds through Green Pipe. This role is highly cross-functional but not merchant-facingyou'll partner behind the scenes with stakeholders across product, engineering, and operations. The Green Pipe Team Lead reports to the Enterprise Catalog Supervisor and will help define best practices for automation-led catalog builds, while also supporting initiatives that unlock new merchant eligibility and system improvements. Team Responsibilities
Process Execution & Improvement Oversee high-volume catalog builds using bulk tools, Python, and advanced GSheet workflows Identify and resolve blockers across data ingestion, automation scripts, or pipeline execution Improve throughput and quality by building SOPs and feedback loops into the process Quality & Technical Support Own end-to-end QA of catalog output using automated and manual audits Partner with Engineering and internal tools teams to troubleshoot bugs and submit feedback that lead to tool optimization Track and improve performance metrics including SLA and accuracy Cross-Functional Collaboration Act as liaison between the Green Pipe team and cross-functional partners including S&O, Vendor Management Ops (VMO), and Engineering Provide insights on tooling gaps, drive continuous improvement, and align on roadmaps You're Excited About This Opportunity Because You Will
Lead a team responsible for scaling the future of catalog creation through automation Balance quality, speed, and operational efficiency across complex workflows Coach and support your team through growth, feedback, and clear development plans Build cross-functional trust by identifying process gaps and offering solutions Influence broader Green Pipe strategy and best practices through results-driven execution We're Excited About You Because
You have strong technical fluency and enjoy working in systems like Retool, Mode, and advanced GSheets You bring a process improvement mindset and constantly seek ways to scale You have experience coaching high-performing operations teams and driving toward OKRs You thrive in ambiguous environments and enjoy solving complex operational puzzles You can balance speed and qualityand make tough prioritization calls when needed You communicate clearly, build alignment, and drive outcomes through collaboration About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforcepeople who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
The Green Pipe team is part of Merchant Operations and plays a critical role in scaling catalog operations through automation. Our team supports high-impact merchant builds by leveraging internal tooling, ML-assisted processes, and bulk automationcreating faster, more accurate, and cost-efficient SKU creation at scale. We partner closely with Engineering, S&O, VMO, and cross-functional stakeholders to improve catalog quality while reducing manual lift. About the Role
As a Team Lead on the Green Pipe team, you'll lead a team of Specialists responsible for executing and improving our most scalable catalog build workflows. You will drive operational excellence by managing technical tools (e.g., Retool, bulk uploader platforms), implementing quality controls, and improving processes that support merchant builds through Green Pipe. This role is highly cross-functional but not merchant-facingyou'll partner behind the scenes with stakeholders across product, engineering, and operations. The Green Pipe Team Lead reports to the Enterprise Catalog Supervisor and will help define best practices for automation-led catalog builds, while also supporting initiatives that unlock new merchant eligibility and system improvements. Team Responsibilities
Process Execution & Improvement Oversee high-volume catalog builds using bulk tools, Python, and advanced GSheet workflows Identify and resolve blockers across data ingestion, automation scripts, or pipeline execution Improve throughput and quality by building SOPs and feedback loops into the process Quality & Technical Support Own end-to-end QA of catalog output using automated and manual audits Partner with Engineering and internal tools teams to troubleshoot bugs and submit feedback that lead to tool optimization Track and improve performance metrics including SLA and accuracy Cross-Functional Collaboration Act as liaison between the Green Pipe team and cross-functional partners including S&O, Vendor Management Ops (VMO), and Engineering Provide insights on tooling gaps, drive continuous improvement, and align on roadmaps You're Excited About This Opportunity Because You Will
Lead a team responsible for scaling the future of catalog creation through automation Balance quality, speed, and operational efficiency across complex workflows Coach and support your team through growth, feedback, and clear development plans Build cross-functional trust by identifying process gaps and offering solutions Influence broader Green Pipe strategy and best practices through results-driven execution We're Excited About You Because
You have strong technical fluency and enjoy working in systems like Retool, Mode, and advanced GSheets You bring a process improvement mindset and constantly seek ways to scale You have experience coaching high-performing operations teams and driving toward OKRs You thrive in ambiguous environments and enjoy solving complex operational puzzles You can balance speed and qualityand make tough prioritization calls when needed You communicate clearly, build alignment, and drive outcomes through collaboration About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforcepeople who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.