ClearpointCo.
Title: Manager of IT Infrastructure
Location: Houston, Texas
Type: Direct Hire
Salary: Depends on Experience
Summary:
The Manager of IT Infrastructure will work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little supervision. Will be able to communicate and translate technical topics into easy-to-understand concepts. Will have a core understanding of resource management and allocation.
Duties:
- Self-starter able to drive towards goal and manage time effectively
- Analytical and the ability to think and resolve issues on the spot
- Able to work in a collaborative and fast-paced environment
- Knowledge on how other organizations can use current and emerging technologies to drive digital business
- Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
- Customer escalation and conflict resolution skills required
- Ability to effectively document and develop standard operating procedures
- Excellent verbal and written communication skills
- Working knowledge of Active Directory
- Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint, Power BI, Azure, Exchange, MS Team
- Strong team building and leadership skills
- Energetic, enthusiastic, charismatic
- Entrepreneurial spirit
- Remote Support, Maintenance & Administration (multiple offices)
- Periodic on call as needed
Requirements:
- 5+ years of experience in IT Infrastructure, Technical Services, Help Desk/Support Service environment
- Experience working with diverse corporate functions and balancing IT and OT requirements
- Server Administrator - Configure and maintain Active Directory and Domain Servers (2016 and newer)
- Server Administration - Group Policy, DNS, DHCP, etc.
- Security Engineer/Administrator - Develop and maintain security solutions for PSE networks, including Sentinel One, encryption, device control, etc
- Network Administration - Develop and Maintain Network devices such as Switches, Routers, Wi-Fi networks, cabling for All PSE locations
- Firewall and Security Administrator - Maintain Firewalls, security and backups. Develop and maintain VPN solution for all PSE Employees
- Database Admin - Support and maintain System Databases including SharePoint and Data Server.
- Microsoft Windows 10 and 11 environment maintenance & support.
- Develop and Support IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Teams Video Conferencing support
- Assist on Special Projects, Office builds, as needed.
- Assist Sr. Director of I.T. Infrastructure with deployment, monitoring, maintenance and support of all PSE electronic equipment
- Support the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
- Support end-user services, including help desk and technical support services.
- Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
- Asset inventory management
- Support vendor licensing and service agreements.
- Benchmark, analyze and report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
- Internal LAN and interoffice WAN support (for PPH and PSE locations)
- Acronis True Image Server backup systems
- Veeam Backup and Object First
Education:
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred
Location: Houston, Texas
Type: Direct Hire
Salary: Depends on Experience
Summary:
The Manager of IT Infrastructure will work efficiently within a team as well as being a self-directed worker that is comfortable working independently with little supervision. Will be able to communicate and translate technical topics into easy-to-understand concepts. Will have a core understanding of resource management and allocation.
Duties:
- Self-starter able to drive towards goal and manage time effectively
- Analytical and the ability to think and resolve issues on the spot
- Able to work in a collaborative and fast-paced environment
- Knowledge on how other organizations can use current and emerging technologies to drive digital business
- Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models
- Customer escalation and conflict resolution skills required
- Ability to effectively document and develop standard operating procedures
- Excellent verbal and written communication skills
- Working knowledge of Active Directory
- Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, SharePoint, Power BI, Azure, Exchange, MS Team
- Strong team building and leadership skills
- Energetic, enthusiastic, charismatic
- Entrepreneurial spirit
- Remote Support, Maintenance & Administration (multiple offices)
- Periodic on call as needed
Requirements:
- 5+ years of experience in IT Infrastructure, Technical Services, Help Desk/Support Service environment
- Experience working with diverse corporate functions and balancing IT and OT requirements
- Server Administrator - Configure and maintain Active Directory and Domain Servers (2016 and newer)
- Server Administration - Group Policy, DNS, DHCP, etc.
- Security Engineer/Administrator - Develop and maintain security solutions for PSE networks, including Sentinel One, encryption, device control, etc
- Network Administration - Develop and Maintain Network devices such as Switches, Routers, Wi-Fi networks, cabling for All PSE locations
- Firewall and Security Administrator - Maintain Firewalls, security and backups. Develop and maintain VPN solution for all PSE Employees
- Database Admin - Support and maintain System Databases including SharePoint and Data Server.
- Microsoft Windows 10 and 11 environment maintenance & support.
- Develop and Support IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Teams Video Conferencing support
- Assist on Special Projects, Office builds, as needed.
- Assist Sr. Director of I.T. Infrastructure with deployment, monitoring, maintenance and support of all PSE electronic equipment
- Support the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
- Support end-user services, including help desk and technical support services.
- Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
- Asset inventory management
- Support vendor licensing and service agreements.
- Benchmark, analyze and report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
- Internal LAN and interoffice WAN support (for PPH and PSE locations)
- Acronis True Image Server backup systems
- Veeam Backup and Object First
Education:
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred