Shelter House
Senior Case Manager
Under the supervision of the Director, the Senior Case Manager leads a team in providing services to assist low-income working families who have experienced homelessness and/or those at risk of homelessness. Family PASS' Self-Sufficiency Program provides long-term intensive case management for up to three years and works with county resources to help clients attain the education and skills training needed to become economically self-sufficient with a focus on increased earnings through job training and additional education. The Senior Case Manager leads the team in implementing services with a trauma-informed, strengths-based, and client-centered approach as they assist households to work toward self-sufficiency. The Senior Case Manager is responsible for processing and assigning referrals, tracking use of funds, tracking the progress of clients through their service plans, and ensuring adherence to grant and program objectives and requirement. The Senior Case Manager will also provide direct services to a reduced caseload of clients who are either fleeing domestic violence or are survivors attempting to stabilize their family and become financially self-sufficient. Essential Duties and Responsibilities:
Provide leadership, coaching, and support to Case Managers on the Family PASS Team through regularly scheduled one on one meetings (to include review of cases, documentation, personal and career development) and learning opportunities. Provide case management services to clients either fleeing domestic violence or are survivors who are referred to the program and attempting to stabilize their family and working towards becoming financially self-sufficient. Assist the Director in creating a professional environment which supports team building, self-directed work teams, and a learning organization. Provide direction and oversight for community based case management initiatives to include case assignment, managing workload expectations, fund distribution, and crisis intervention. Complete or delegate initial assessment of families referred for services. This involves obtaining and assessing current housing situation, needs or special considerations, and also acquiring necessary documentation from potential clients. Work directly with referring partners to include Fairfax County Coordinated Services Planning, Good Shepherd Housing, The Women's Center, local churches, internal referrals, self-referrals, etc. Manage referral tracking, client lists, addressing issues, and documenting workflow processes and procedures. Support Case Manager's in disseminating all relevant information pertaining to clients to all appropriate partners in a timely and professional manner in compliance with client confidentiality standards. Institute ongoing review of client's service plan and client's participation with the service plan through supervision as well as attending and leading meetings with clients as needed. Ensure client data is entered into HMIS, client lists, and other relevant databases in an accurate and timely manner; assist the Director and Data Team in compiling reports as needed. Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed. Support Case Managers in delivering complex case management for cases that demand higher level solutions. Facilitate the client appeals process as needed. Ensure client documentation is completed and maintained in accordance with agency requirements and best practices. Complete regular reviews of case management files and relevant data entry. Ensure program policies and forms are documented and updated as needed. Process and review all incoming check requests on weekly basis. Facilitate hiring and training of new case managers; review and approve staff timesheets and leave requests. Participate in and facilitate staff meetings and staff trainings as directed by supervisor. Proficiently utilize Microsoft applications (email, calendar, drive, OneDrive, Share Point, excel, etc) as a part of day to day work requirements. Safely utilize Shelter House owned vehicles to drive clients to various locations. Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment. Other duties as assigned.
Under the supervision of the Director, the Senior Case Manager leads a team in providing services to assist low-income working families who have experienced homelessness and/or those at risk of homelessness. Family PASS' Self-Sufficiency Program provides long-term intensive case management for up to three years and works with county resources to help clients attain the education and skills training needed to become economically self-sufficient with a focus on increased earnings through job training and additional education. The Senior Case Manager leads the team in implementing services with a trauma-informed, strengths-based, and client-centered approach as they assist households to work toward self-sufficiency. The Senior Case Manager is responsible for processing and assigning referrals, tracking use of funds, tracking the progress of clients through their service plans, and ensuring adherence to grant and program objectives and requirement. The Senior Case Manager will also provide direct services to a reduced caseload of clients who are either fleeing domestic violence or are survivors attempting to stabilize their family and become financially self-sufficient. Essential Duties and Responsibilities:
Provide leadership, coaching, and support to Case Managers on the Family PASS Team through regularly scheduled one on one meetings (to include review of cases, documentation, personal and career development) and learning opportunities. Provide case management services to clients either fleeing domestic violence or are survivors who are referred to the program and attempting to stabilize their family and working towards becoming financially self-sufficient. Assist the Director in creating a professional environment which supports team building, self-directed work teams, and a learning organization. Provide direction and oversight for community based case management initiatives to include case assignment, managing workload expectations, fund distribution, and crisis intervention. Complete or delegate initial assessment of families referred for services. This involves obtaining and assessing current housing situation, needs or special considerations, and also acquiring necessary documentation from potential clients. Work directly with referring partners to include Fairfax County Coordinated Services Planning, Good Shepherd Housing, The Women's Center, local churches, internal referrals, self-referrals, etc. Manage referral tracking, client lists, addressing issues, and documenting workflow processes and procedures. Support Case Manager's in disseminating all relevant information pertaining to clients to all appropriate partners in a timely and professional manner in compliance with client confidentiality standards. Institute ongoing review of client's service plan and client's participation with the service plan through supervision as well as attending and leading meetings with clients as needed. Ensure client data is entered into HMIS, client lists, and other relevant databases in an accurate and timely manner; assist the Director and Data Team in compiling reports as needed. Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed. Support Case Managers in delivering complex case management for cases that demand higher level solutions. Facilitate the client appeals process as needed. Ensure client documentation is completed and maintained in accordance with agency requirements and best practices. Complete regular reviews of case management files and relevant data entry. Ensure program policies and forms are documented and updated as needed. Process and review all incoming check requests on weekly basis. Facilitate hiring and training of new case managers; review and approve staff timesheets and leave requests. Participate in and facilitate staff meetings and staff trainings as directed by supervisor. Proficiently utilize Microsoft applications (email, calendar, drive, OneDrive, Share Point, excel, etc) as a part of day to day work requirements. Safely utilize Shelter House owned vehicles to drive clients to various locations. Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment. Other duties as assigned.