Jobgether
Technical Trainer - Technical Writer - SBG
Jobgether, Washington, District Of Columbia, United States, 20001
Technical Trainer / Technical Writer - SBG
This position is posted by Jobgether on behalf of Sbg Technology Solutions Inc. We are currently looking for a Technical Trainer / Technical Writer - SBG in the United States. This role focuses on delivering high-quality technical training and documentation in a dynamic, fast-paced IT and cybersecurity environment. The ideal candidate will develop and present training programs on IT software, hardware, systems, and networks while creating clear, user-friendly materials and documentation. You will support technical staff and end-users through diverse instructional methods and maintain up-to-date knowledge to ensure training content remains relevant. This position involves collaboration across teams and requires excellent communication skills and attention to detail to meet government contractor standards. Accountabilities: Develop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks. Present complex technical concepts in an accessible way for audiences with varied skill levels. Utilize diverse training tools and media formats including slide decks, e-learning platforms, videos, and interactive demos to enhance engagement. Create and maintain course materials, manuals, user guides, job aids, and Knowledge Base articles. Assess and improve training effectiveness based on participant feedback. Collaborate with IT and project teams to identify training needs and update documentation accordingly. Assist in editing and maintaining government-required security and compliance documentation. Ensure accuracy of Knowledge Base articles in ServiceNow to support incident resolution at Tier 0/1. Comply with relevant security and privacy standards such as HIPAA, FedRAMP, and NIST 800-53.
This position is posted by Jobgether on behalf of Sbg Technology Solutions Inc. We are currently looking for a Technical Trainer / Technical Writer - SBG in the United States. This role focuses on delivering high-quality technical training and documentation in a dynamic, fast-paced IT and cybersecurity environment. The ideal candidate will develop and present training programs on IT software, hardware, systems, and networks while creating clear, user-friendly materials and documentation. You will support technical staff and end-users through diverse instructional methods and maintain up-to-date knowledge to ensure training content remains relevant. This position involves collaboration across teams and requires excellent communication skills and attention to detail to meet government contractor standards. Accountabilities: Develop, coordinate, and deliver instructor-led and virtual training sessions on IT systems, software, hardware, and networks. Present complex technical concepts in an accessible way for audiences with varied skill levels. Utilize diverse training tools and media formats including slide decks, e-learning platforms, videos, and interactive demos to enhance engagement. Create and maintain course materials, manuals, user guides, job aids, and Knowledge Base articles. Assess and improve training effectiveness based on participant feedback. Collaborate with IT and project teams to identify training needs and update documentation accordingly. Assist in editing and maintaining government-required security and compliance documentation. Ensure accuracy of Knowledge Base articles in ServiceNow to support incident resolution at Tier 0/1. Comply with relevant security and privacy standards such as HIPAA, FedRAMP, and NIST 800-53.