NearU
Carolina Cool, a NearU Company
in Surfside Beach, SC is seeking a Dispatcher !
At Carolina Cool, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
Why Work With Us? Employee-Focused Culture:
Join a positive and supportive work environment driven by our team's success Tailored Career Path:
We offer a career development plan tailored to your unique skills, career goals, and personal aspirations Competitive Pay:
Earn top weekly wages Ongoing Training:
Everyone receives continuous professional development Job Stability:
Enjoy year-round stability Growth Opportunities:
Ample room for advancement within the company Outstanding Benefits:
Including medical, dental, health insurance, long- and short-term disability, life insurance, and more Paid Time Off:
10 paid holidays and PTO that starts accruing immediately Retirement Savings:
401(k) with company match Family-Oriented:
We prioritize work-life balance and offer family-friendly policies
Job Title:
Service Dispatcher
Work Hours:
7:30am to 5:15pm, Monday through Friday, some overtime and weekends required.
Primary Duties:
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts arrive. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information.
Daily Duties: Dispatch Service Technicians, one call at a time. Respond to all messages left overnight. Schedule and coordinate all demand service calls as calls are received. Create work orders for all service calls. Maintain the Dispatch Board and filing system. Keep 'live' time. Contact customers with a "Parts Pending" status as parts are received for scheduling. Maintain the Maintenance Agreements, including billing, scheduling, database information, customer hard files and renewals. When time allows, make outbound calls to book maintenance visits on technicians. Help Service Manager with marketing issues as directed. Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers etc.) Mark board to indicate 1st on call and standby technician. Maintain customer history files in database. Prepare paperwork for all manufacture warranty parts. Update service database from each service ticket. Performance Indicators:
Certain key business indicators that will measure the effectiveness of the Service Dispatcher. These include the following:
8 for 10 ratios per technician. Number of customer complaints due to scheduling. Number of return trips/call backs due to scheduling inefficiencies. Accuracy of customer history files. Accuracy of customer Maintenance Agreement files. Timeliness of billing information to accounting. Maintain a polite, friendly, and professional demeanor and attitude towards ALL coworkers and customers always. Any other tasks as assigned by supervisor/manager.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
in Surfside Beach, SC is seeking a Dispatcher !
At Carolina Cool, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
Why Work With Us? Employee-Focused Culture:
Join a positive and supportive work environment driven by our team's success Tailored Career Path:
We offer a career development plan tailored to your unique skills, career goals, and personal aspirations Competitive Pay:
Earn top weekly wages Ongoing Training:
Everyone receives continuous professional development Job Stability:
Enjoy year-round stability Growth Opportunities:
Ample room for advancement within the company Outstanding Benefits:
Including medical, dental, health insurance, long- and short-term disability, life insurance, and more Paid Time Off:
10 paid holidays and PTO that starts accruing immediately Retirement Savings:
401(k) with company match Family-Oriented:
We prioritize work-life balance and offer family-friendly policies
Job Title:
Service Dispatcher
Work Hours:
7:30am to 5:15pm, Monday through Friday, some overtime and weekends required.
Primary Duties:
Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts arrive. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information.
Daily Duties: Dispatch Service Technicians, one call at a time. Respond to all messages left overnight. Schedule and coordinate all demand service calls as calls are received. Create work orders for all service calls. Maintain the Dispatch Board and filing system. Keep 'live' time. Contact customers with a "Parts Pending" status as parts are received for scheduling. Maintain the Maintenance Agreements, including billing, scheduling, database information, customer hard files and renewals. When time allows, make outbound calls to book maintenance visits on technicians. Help Service Manager with marketing issues as directed. Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers etc.) Mark board to indicate 1st on call and standby technician. Maintain customer history files in database. Prepare paperwork for all manufacture warranty parts. Update service database from each service ticket. Performance Indicators:
Certain key business indicators that will measure the effectiveness of the Service Dispatcher. These include the following:
8 for 10 ratios per technician. Number of customer complaints due to scheduling. Number of return trips/call backs due to scheduling inefficiencies. Accuracy of customer history files. Accuracy of customer Maintenance Agreement files. Timeliness of billing information to accounting. Maintain a polite, friendly, and professional demeanor and attitude towards ALL coworkers and customers always. Any other tasks as assigned by supervisor/manager.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.