BlackRock
Aladdin Client Experience, Associate
BlackRock, San Francisco, California, United States, 94102
Product Expert
The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Key responsibilities include engaging with Aladdin users on product-specific workflows, driving support initiatives by engaging regularly with development teams, owning complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve, acting as a key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Desired qualifications include in-depth technical understanding and knowledge of the investment compliance role in the investment lifecycle, 3+ years in a client or vendor facing support role, previous knowledge and experience in OMS, EMS and FIX support, and experience with Python, Java, REACT, or any other relevant coding languages. For San Francisco, CA only, the salary range for this position is USD$115,000.00 - USD$147,500.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Key responsibilities include engaging with Aladdin users on product-specific workflows, driving support initiatives by engaging regularly with development teams, owning complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve, acting as a key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Desired qualifications include in-depth technical understanding and knowledge of the investment compliance role in the investment lifecycle, 3+ years in a client or vendor facing support role, previous knowledge and experience in OMS, EMS and FIX support, and experience with Python, Java, REACT, or any other relevant coding languages. For San Francisco, CA only, the salary range for this position is USD$115,000.00 - USD$147,500.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.