BlackRock
Product Expert
The Product Expert Team at BlackRock is seeking a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Key responsibilities include engaging with Aladdin users on product-specific workflows, driving support initiatives by engaging regularly with development teams, owning complex Aladdin user inquiries, acting as a key liaison between various business units, working with stakeholders to deliver against product specific, high-impact projects, analyzing client inquiry trends, identifying function gaps, formulating and implementing strategic objectives, and partnering with Engineering & SRE on proactive monitoring and telemetry. Desired qualifications include in-depth technical understanding and knowledge of the investment compliance role, 2+ years in a client or vendor facing support role, previous knowledge and experience in OMS, EMS, and FIX support, Linux/Unix knowledge, ability to work in a fast-paced environment, strong presentation skills, outstanding communication and interpersonal skills, technically proficient, experience in diagnosing root cause, experience in the creation of automation tools, and experience with Python, Java, REACT, or any other relevant coding languages. For New York, NY only, the salary range for this position is USD$115,000.00 - USD$147,500.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
The Product Expert Team at BlackRock is seeking a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives. Key responsibilities include engaging with Aladdin users on product-specific workflows, driving support initiatives by engaging regularly with development teams, owning complex Aladdin user inquiries, acting as a key liaison between various business units, working with stakeholders to deliver against product specific, high-impact projects, analyzing client inquiry trends, identifying function gaps, formulating and implementing strategic objectives, and partnering with Engineering & SRE on proactive monitoring and telemetry. Desired qualifications include in-depth technical understanding and knowledge of the investment compliance role, 2+ years in a client or vendor facing support role, previous knowledge and experience in OMS, EMS, and FIX support, Linux/Unix knowledge, ability to work in a fast-paced environment, strong presentation skills, outstanding communication and interpersonal skills, technically proficient, experience in diagnosing root cause, experience in the creation of automation tools, and experience with Python, Java, REACT, or any other relevant coding languages. For New York, NY only, the salary range for this position is USD$115,000.00 - USD$147,500.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.