Cumming Group
IT Hardware Technician
At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless! Join our growing team in Columbia, South Carolina! We're looking for a detail-oriented and experienced IT Hardware Technician to support our team. In this in-office, full-time role, you'll be at the forefront of our hardware deployment efforts, handling the physical setup, configuration, and shipping of laptops, cell phones, and various computer peripherals. You'll follow established company processes and checklists to ensure accuracy and efficiency. If you're a hands-on professional with a passion for technology and organization, we'd love to hear from you! Essential Duties & Responsibilities:
Image, configure and ship Windows 11 laptops. Follow company processes and checklists to complete tasks consistently and accurately. Configure Microsoft Office 365, including Outlook, Teams, and OneDrive. Install 3rd party software. Update the inventory system in relationship to the equipment being processed. Work within our I.T. ticketing system to update laptop deployment tickets assigned to you. Communicate via email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as team members across our company. As needed, remote into team members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues. Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc. Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment. Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs. Accurately document instances of hardware failure, repair, installation, and removal. Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters. Escalate tickets as necessary. Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc. Other duties as assigned. Attendance at work during normal business hours. Knowledge & Skills Required:
Familiar with the Windows 10 OS. Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair. Good organizational and records keeping skills. Good general troubleshooting skills. Good written and verbal communication skills. Ability to multi-task, prioritize, and work efficiently. Ability to provide high level customer service to team members. Preferred Education and Experience:
Education: High school diploma or equivalent & A+ or Dell Hardware certification in progress/received Experience: 6 months to 1 year hands-on hardware repair of computer endpoint hardware Preferred Certification: CompTIA A+ in progress or certification received.
At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless! Join our growing team in Columbia, South Carolina! We're looking for a detail-oriented and experienced IT Hardware Technician to support our team. In this in-office, full-time role, you'll be at the forefront of our hardware deployment efforts, handling the physical setup, configuration, and shipping of laptops, cell phones, and various computer peripherals. You'll follow established company processes and checklists to ensure accuracy and efficiency. If you're a hands-on professional with a passion for technology and organization, we'd love to hear from you! Essential Duties & Responsibilities:
Image, configure and ship Windows 11 laptops. Follow company processes and checklists to complete tasks consistently and accurately. Configure Microsoft Office 365, including Outlook, Teams, and OneDrive. Install 3rd party software. Update the inventory system in relationship to the equipment being processed. Work within our I.T. ticketing system to update laptop deployment tickets assigned to you. Communicate via email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as team members across our company. As needed, remote into team members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues. Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc. Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment. Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs. Accurately document instances of hardware failure, repair, installation, and removal. Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters. Escalate tickets as necessary. Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc. Other duties as assigned. Attendance at work during normal business hours. Knowledge & Skills Required:
Familiar with the Windows 10 OS. Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair. Good organizational and records keeping skills. Good general troubleshooting skills. Good written and verbal communication skills. Ability to multi-task, prioritize, and work efficiently. Ability to provide high level customer service to team members. Preferred Education and Experience:
Education: High school diploma or equivalent & A+ or Dell Hardware certification in progress/received Experience: 6 months to 1 year hands-on hardware repair of computer endpoint hardware Preferred Certification: CompTIA A+ in progress or certification received.