Multnomah County
Health Information Technician (Certification Required)
Multnomah County, Portland, Oregon, United States, 97201
Health Information Technician
The Multnomah Health Department works with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone. We look for people who can grow, think, lead and inspire. We seek leaders, achievers and doers who bring skill, passion and commitment to Healthy People in Healthy Communities. Integrated Clinical Services (ICS) provides quality health services for people who experience barriers to accessing care. Our vision is to provide services that are integrated and connected to support optimal health, reducing wait times, and optimizing access. The Health Information Technician plays a vital role in ensuring compliance with confidentiality laws while handling client health records. You will conduct audits to maintain the quality and accuracy of documentation, and also assist in revenue optimization by overseeing charge review processes and providing educational support on ICD and CPT coding to healthcare providers. As the Health Information Technician, you will: Evaluate and process requests for medical information and release information in accordance with applicable laws and Health Department policies. Print, photocopy or submit electronically medical records to be released. Determine, based on policy, when and how much to charge for medical records. Maintain log of records released. Print and submit records for audits and reviews from outside agencies. Respond to subpoenas in accordance with laws and Health Department policies. Monitor and process visits in the Charge Review work queue. Educate providers and support staff regarding appropriate coding. Open mail, log releases, distribute faxes, and process payments for records. Scan and index documents into the Electronic Health Record as backup coverage for the scanning staff. Perform medical record audits for coding, quality, accuracy, and completeness. Merge duplicate medical record numbers as appropriate when requested. Monitor erroneous encounter pools and clean up encounters as needed. Answer the telephone and assist clients and others in obtaining medical record copies. Answer questions and provide direction on the request process, required documentation, etc. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. Multco County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees. To qualify: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*: Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training, and experience will be evaluated. Education/Training: Equivalent to an associate's degree AND Experience: Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. Required Certification(s): Registered Health Information Technician (RHIT) OR Registered Health Information Administrator (RHIA) Certification from the American Health Information Management Association upon hire. Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. 12 months of creditable experience that indicates knowledge of medical terminology, privacy and release of information. 6 months of creditable experience that indicates knowledge of the health record. 12 months of creditable customer service experience. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Screening & Evaluation: Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application. 1. A completed online application. 2. Attach a resume demonstrating you meeting minimum qualifications; AND 3. Attach a cover letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed. Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. -- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following: Navigate to your profile in Workday (see: My Career Profile) and click on the "My Career" section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.). When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter. After You Apply: Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes. Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes. Check both your email and Workday account for updates regarding this recruitment. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications Resume and Cover Letter Review Phone screen Consideration of top candidates Language assessment Background, reference Note: Application information may be used throughout the entire selection process. This process is subject to change without notice. Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the
The Multnomah Health Department works with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone. We look for people who can grow, think, lead and inspire. We seek leaders, achievers and doers who bring skill, passion and commitment to Healthy People in Healthy Communities. Integrated Clinical Services (ICS) provides quality health services for people who experience barriers to accessing care. Our vision is to provide services that are integrated and connected to support optimal health, reducing wait times, and optimizing access. The Health Information Technician plays a vital role in ensuring compliance with confidentiality laws while handling client health records. You will conduct audits to maintain the quality and accuracy of documentation, and also assist in revenue optimization by overseeing charge review processes and providing educational support on ICD and CPT coding to healthcare providers. As the Health Information Technician, you will: Evaluate and process requests for medical information and release information in accordance with applicable laws and Health Department policies. Print, photocopy or submit electronically medical records to be released. Determine, based on policy, when and how much to charge for medical records. Maintain log of records released. Print and submit records for audits and reviews from outside agencies. Respond to subpoenas in accordance with laws and Health Department policies. Monitor and process visits in the Charge Review work queue. Educate providers and support staff regarding appropriate coding. Open mail, log releases, distribute faxes, and process payments for records. Scan and index documents into the Electronic Health Record as backup coverage for the scanning staff. Perform medical record audits for coding, quality, accuracy, and completeness. Merge duplicate medical record numbers as appropriate when requested. Monitor erroneous encounter pools and clean up encounters as needed. Answer the telephone and assist clients and others in obtaining medical record copies. Answer questions and provide direction on the request process, required documentation, etc. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. Multco County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees. To qualify: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Minimum Qualifications/Transferable Skills*: Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training, and experience will be evaluated. Education/Training: Equivalent to an associate's degree AND Experience: Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. Required Certification(s): Registered Health Information Technician (RHIT) OR Registered Health Information Administrator (RHIA) Certification from the American Health Information Management Association upon hire. Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. 12 months of creditable experience that indicates knowledge of medical terminology, privacy and release of information. 6 months of creditable experience that indicates knowledge of the health record. 12 months of creditable customer service experience. *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Screening & Evaluation: Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application. 1. A completed online application. 2. Attach a resume demonstrating you meeting minimum qualifications; AND 3. Attach a cover letter that expands on your resume, addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed. Note: The application, resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. -- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. Internal applicant: If you are an internal candidate (current employee, including on-call, regular, trial service, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following: Navigate to your profile in Workday (see: My Career Profile) and click on the "My Career" section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.). When completing the application on Workday as an internal candidate, you will need to scroll down to see the "Resume/Cover Letter" section on your screen. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the "Upload" button for EACH document you'd like to upload. There will be no other prompts for you to upload your resume and cover letter. After You Apply: Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes. Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes. Check both your email and Workday account for updates regarding this recruitment. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications Resume and Cover Letter Review Phone screen Consideration of top candidates Language assessment Background, reference Note: Application information may be used throughout the entire selection process. This process is subject to change without notice. Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the