Hastings Mutual
Make a Direct Impact from Behind the Screens.
Location: Hastings, Michigan| Hybrid or FT Remote Options Available
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
About the Role:
As a Computer Systems Operator, you'll be responsible for supporting the health and performance of our core IT systems. From batch cycle oversight to incident management and job scheduling, you'll be a vital part of our Infrastructure and Operations team. This full-time, non-exempt role includes both remote and limited onsite work, with occasional night and weekend shifts.
What You'll Do:
At Hastings Insurance, we're more than an insurance provider - we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.
While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.
Our people are the heart of everything we do. Our talented team members - many recognized as industry experts - are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer:
We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.
We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications-without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location: Hastings, Michigan| Hybrid or FT Remote Options Available
Schedule: Monday-Friday, 8:00 AM - 4:30 PM
About the Role:
As a Computer Systems Operator, you'll be responsible for supporting the health and performance of our core IT systems. From batch cycle oversight to incident management and job scheduling, you'll be a vital part of our Infrastructure and Operations team. This full-time, non-exempt role includes both remote and limited onsite work, with occasional night and weekend shifts.
What You'll Do:
- Monitor mainframe operations and triage incidents using SBM and JCL.
- Track and address failed batch cycle jobs in Control-M across Non-Prod and Production environments.
- Coordinate and schedule deployments in Octopus Deployment Software.
- Administer Mobius View reports and manage the report archive.
- Perform Bim Edit work and occasional backup support for large system printers onsite.
- Collaborate across IT teams to address and resolve system issues.
- Maintain up-to-date documentation for all procedures and processes.
- Ensure timely resolution of incident management tickets and service requests.
- Participate in professional development and ongoing training as needed.
- Support other duties as assigned by leadership.
- This position requires occasional third-shift (overnight) work for month-end processing (once every six months).
- One Saturday shift every two months is required.
- Initial training will be onsite in Hastings, Michigan, followed by remote work with minimal future onsite requirements.
- High School Diploma or equivalent required; college coursework or degree a plus.
- A+ or other technical certifications are desirable.
- Familiarity with Control-M Job Scheduling Software is highly preferred.
- Problem-solving skills and attention to detail are a must.
- Experience in IT operations is helpful, but not required.
- Proficiency in Microsoft Office and PC-based systems.
- Strong written and verbal communication skills.
- Ability to work efficiently in fast-paced, high-stakes environments.
- Dependability, punctuality, and flexibility to work varied shifts as needed.
- Comfortable with both standard keyboard and 10-Key typing.
At Hastings Insurance, we're more than an insurance provider - we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.
While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.
Our people are the heart of everything we do. Our talented team members - many recognized as industry experts - are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer:
We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.
We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications-without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.