HR Service Center Representative - Junior

Primary Job Title: HR Service Center Representative - Junior
Alternate/Related Job Titles:

• Leave of Absence Specialist
• HR Shared Services Representative
• Employee Support Coordinator

Location: Framingham, MA
Onsite Flexibility: Remote (8-5 EST, shift from 8-4 or 9-5 based on a 36.25-hour work week)
Contract Details:
Position Type: Contract to Hire
Contract Duration: 3 months
Start: 09/02/2025
End: 11/30/2025
Pay Rate: $20/hr
Job Summary:
The HR Service Center Representative - Junior serves as a primary point of contact for all U.S. and Puerto Rico associates regarding Leaves of Absence. This role provides timely, accurate information about HR policies and procedures while ensuring compliance with federal, state, and company-specific leave laws and guidelines. The representative will build deep knowledge of HR services through active case management and cross-functional team support.
Key Responsibilities:

• Respond to inquiries about leaves of absence, HR policies, and procedures through phone, email, and internal dashboards.
• Document all communication and processing details in the case management system (ServiceNow).
• Administer leave programs in compliance with FMLA, state disability, family leave, ERISA, and company sick policies.
• Use internal resources to expand knowledge of HR shared services topics.
• Ensure timely and accurate leave administration using dashboards to track workload.
• Participate in cross-training and support other HR service areas as needed.
• Complete special projects as assigned.

Required Experience:

• High School Diploma or equivalent (Bachelor's degree preferred)
• 1-2 years of related customer service or HR experience
• Familiarity with HR policies, procedures, and systems
• Strong communication and customer service skills
• Ability to manage confidential information and apply privacy standards

Nice-to-Have Experience:

• Previous leave of absence or case management experience
• Experience working in HR shared services or a contact center
• Familiarity with ServiceNow or similar case management tools

Required Skills:

• Microsoft Office proficiency (Excel, Word, Outlook)
• Strong organizational and interpersonal skills
• Multitasking in a high-volume, fast-paced environment

Preferred Skills:

• Customer service follow-through
• Adaptability and flexibility on a team
• Strong retention and recall of policy knowledge
• Ability to work independently and under pressure

Additional Skills:

• Case documentation
• Regulation compliance (FMLA, ERISA, state disability)
• Dashboard workload management

Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Client:
A Fortune 500 off-price retailer operating over 4,500 stores globally, offering apparel and home products at unbeatable value. The client is committed to inclusivity, corporate responsibility, and delivering exceptional value to consumers around the world.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-24381: #gttic