Customer Care Coordinator

Overview

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Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, for three years in a row and we've been officially certified as a Great Place to Work in 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

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Headquartered in Fort Mitchell, Kentucky, Drees has operations in eleven metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

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Responsibilities/Qualifications

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Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Raleigh, NC.  This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.

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Key Responsibilities:

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• Provide excellent internal and external customer service
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• Answer and field customer service calls and determine the appropriate action
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• Provide administrative/clerical support for the Customer Care team
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• Prepare and maintain customer records, job files and database tracking logs
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• Follow-up with customers, subcontractors and vendors as necessary
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• Prepare and distribute weekly and monthly reports
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• Prepare and distribute New Homeowner Orientation binders
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• Various other administrative/clerical duties
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Knowledge and Skills:

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• Exceptional customer service skills
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• Proven ability to address tense customer interactions appropriately
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• Upbeat and positive/can do attitude
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• Strong verbal and written communication skills with great listening skills
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• Ability to follow through to a satisfactory conclusion
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• Strong computer skills including Word, Excel, and data entry
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• Must be organized, detail-minded and adaptable
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Requirements:

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• 3-5 years previous office/administrative experience
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• High school degree required; Associates or Bachelor’s a plus
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• Office work experience required
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• Previous experience in the homebuilding industry a plus
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Premier Benefits to Support YOU:

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We offer a comprehensive benefits package, including:

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• Medical, dental and vision
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• Life, AD&D, and critical illness insurance
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• Wellness rewards
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• 401(k) savings plan
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• Profit Sharing
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• Paid time off increasing with tenure
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• Tuition reimbursement
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• Long and short disability and Parental leave
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• Employee discount program on the purchase of a Drees Home
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• Employee Assistance Program and much more!
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This position is not in a call center environment.

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Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. 

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Join a special team that works together to make Drees a successful company and a rewarding place to work!

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Summary

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Equal Opportunity Employer / Drug-Free Work Place

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T o learn more about Drees Homes, please visit our website -