Application Support Engineer (C#, .Net)

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support. We are looking to hire one Application Support Engineer , to join us in an exciting global engagement. This is more than just a support role - it's an opportunity to grow, collaborate, and contribute meaningfully to a high-impact business. Responsibilities As an Application Support Engineer, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include: Delivering Level 1, 2, and 3 application production support services with a strong sense of ownership and accountability Investigating and resolving user-reported incidents using established workflows and ticketing systems Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently Experience: Minimum 2 years relevant experience working in an application production support team. Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka. Education & Certifications: Bachelor's Degree in Computer Science or a technology-related field. ITIL Foundation certification. Personal characteristics: Strong English verbal and written communication skills. Good work attitude. Fast learner and able to quickly understand complex systems. Quality conscious. Strong sense of responsibility, accountability, and customer service. #J-18808-Ljbffr