Help Desk & IT Support

About Us: We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team! Job Description: As a Help Desk & IT Support Sales Consultant , you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone , providing expert advice and ensuring top-notch service. Key Responsibilities: Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently. Technical Expertise: Disassemble and reassemble various Windows laptop models with precision. Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience. Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills. Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers. Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery. Requirements: Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair ). Strong knowledge of Windows laptop hardware/software troubleshooting and repair . Ability to diagnose, disassemble, and repair laptops independently . Excellent communication, negotiation, and presentation skills . Customer-focused mindset with strong problem-solving abilities. Ability to thrive in a fast-paced, target-driven environment . Benefits: Salary: 2,500-3,000/month (Base Salary) Annual Leave: Up to 10 days Medical Leave: Up to 14 days Health Insurance Supplemental Pay: Commission-based incentives Work Arrangement: On-Site Position (No Remote Work) How to Apply: Interested candidates can send their resume to: Email: Hitecmobile@.sg WhatsApp: +65 9826 6901 Join our team and be part of a company that values expertise, customer satisfaction, and growth! #J-18808-Ljbffr