Service Now ITOM SME

Roles Responsibilities: 8 to 12 years working with ServiceNow platform in enterprise wide multitier ServiceNow production environment Good Understanding of implementing CMDB Discovery Service Mapping Help in identifying issues gathering data analyzing and presenting solutions Work closely with architect to ensure technically feasible solutions Help in reducing implementation efforts Capture business and user requirements as stories for agile shops Ensure requirements are understood developed tested and delivered to specification Own the relationship with project stakeholders to identify prioritize model and document business process and data requirements Represent project stakeholders throughout planning development and release processes Work with the platform team to develop release estimates Design and develop an end-to-end data alignment process document including CMDB CSDM process and procedures Ensure all client environment specific requirements are captured in the process and procedures Present the process and procedures to stakeholders and obtain a sign off Develop training material and train necessary stakeholders on the new process and procedures Certifications ServiceNow Administration certification ServiceNow Implementation Specialist Certification Service Mapping Discovery various tracks Skills Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-Service Mapping, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow ITOM-Discovery, ServiceNow SecOps, ServiceNow-Event Management