Illinois Staffing
Analyst For Digital Operations
Alumni Relations and Development (ARD) engages alumni, current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $550 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. The Analyst for Digital Operations is responsible for providing ongoing data and system configuration support for existing ARD communications systems, including email marketing, online giving, and content management systems, to ensure communications are effective and data flows between systems accurately. This role leads technical support for data control activities and reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing. Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments. Responsibilities
Meets with business partners, gathers business requirements, and translates requirements into technical system configurations that define segmentation, delivery timing, and variable copy for automated digital communications. Assists in developing strategies and configuring technical systems to optimally send communications according to fundraising and engagement priorities. Assists with business process improvement for Digital Operations. Helps to create and maintain documentation for all processes related to Digital Operations. Provides ongoing administration and support for existing communications systems, including email marketing, online giving, and content management systems, to ensure data integrity and system performance. Supports the IT development group in building new systems and enhance existing systems by testing debugging and implementing software solutions. Assists with alumni technical support response to help constituents gain access to ARD Communications sites and University services. Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions. Acts as a lead for employees performing intricate data input. May review and coordinate the work of other data control support personnel. Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments. Performs other related work as needed. Minimum Qualifications
Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline. Certifications: None. Preferred Qualifications
Experience: Minimum seven years of professional work experience in business systems analysis, data management, process design, or related roles. Competencies: Influence and collaborate effectively with stakeholders at all levels of the organization. High attention to detail and follow-up, and excellent organizational skills. Flexibility and adaptability to new programs in an emerging and changing environment. Excellent communication, presentation, and interpersonal skills; articulate technical concepts to non-technical audiences. Work across various teams and projects simultaneously, advancing unified strategy. Manage confidential information with discretion. Comfortable with ambiguity. Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Act with integrity, professionalism, and confidentiality. Work collegially and collaboratively in a team setting. Self-motivated, take initiative, and think strategically. Prioritize multiple projects and independently follow through with detail. Working Conditions
Standard office environment. Travel to campus and/or non-campus locations for University business. Work evenings and weekends as needed. Application Documents
Resume/CV (required) Cover Letter, addressed to Hiring Committee (preferred)
Alumni Relations and Development (ARD) engages alumni, current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $550 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. The Analyst for Digital Operations is responsible for providing ongoing data and system configuration support for existing ARD communications systems, including email marketing, online giving, and content management systems, to ensure communications are effective and data flows between systems accurately. This role leads technical support for data control activities and reviews source documents for data input. Checks accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing. Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments. Responsibilities
Meets with business partners, gathers business requirements, and translates requirements into technical system configurations that define segmentation, delivery timing, and variable copy for automated digital communications. Assists in developing strategies and configuring technical systems to optimally send communications according to fundraising and engagement priorities. Assists with business process improvement for Digital Operations. Helps to create and maintain documentation for all processes related to Digital Operations. Provides ongoing administration and support for existing communications systems, including email marketing, online giving, and content management systems, to ensure data integrity and system performance. Supports the IT development group in building new systems and enhance existing systems by testing debugging and implementing software solutions. Assists with alumni technical support response to help constituents gain access to ARD Communications sites and University services. Seeks opportunities for professional development that will enhance job performance, including building networks within the University and with colleagues at peer institutions. Acts as a lead for employees performing intricate data input. May review and coordinate the work of other data control support personnel. Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments. Performs other related work as needed. Minimum Qualifications
Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline. Certifications: None. Preferred Qualifications
Experience: Minimum seven years of professional work experience in business systems analysis, data management, process design, or related roles. Competencies: Influence and collaborate effectively with stakeholders at all levels of the organization. High attention to detail and follow-up, and excellent organizational skills. Flexibility and adaptability to new programs in an emerging and changing environment. Excellent communication, presentation, and interpersonal skills; articulate technical concepts to non-technical audiences. Work across various teams and projects simultaneously, advancing unified strategy. Manage confidential information with discretion. Comfortable with ambiguity. Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively. Act with integrity, professionalism, and confidentiality. Work collegially and collaboratively in a team setting. Self-motivated, take initiative, and think strategically. Prioritize multiple projects and independently follow through with detail. Working Conditions
Standard office environment. Travel to campus and/or non-campus locations for University business. Work evenings and weekends as needed. Application Documents
Resume/CV (required) Cover Letter, addressed to Hiring Committee (preferred)