Illinois Staffing
Job Posting
Alumni Relations and Development (ARD) engages alumni, current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute. The Analytics and Technology Solutions (ATS) team provides technology and system solutions to enable ARD to meet aggressive fundraising goals and measure, analyze and predict growth in constituency giving and participation. This position liaises between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems. Responsibilities include: Performs user account setup and management, including user account audits. Performs departmental onboarding/offboarding activities for new users. Creates technical documentation including, but not limited to, system configurations and process flows. Provides Tier-1 Salesforce support for ARD staff, including third-party application support. Performs the setup, configuration, and upgrade processes for a variety of departmental and advancement software products. Applies knowledge of Salesforce and business systems to define and manage system access settings and permissions sets. May maintain ARD application inventory, including software license management. Performs analyses and assists in a variety of Salesforce support activities. Stays abreast of privacy enhancing technologies and privacy/security by design principles. Uses security and privacy enhancing technologies and services to protect business information during the data lifecycle. Performs periodic assessments, audits, and activities in support of securing payment technologies and services. Seeks opportunities for professional development that will enhance job performance. Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Implements functional, system, and program specifications. Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems. Minimum qualifications include a college or university degree in a related field and 2-5 years of work experience in a related job discipline. Preferred qualifications include a major in technology, computer systems, computer science or similar major, and minimum two years of professional work experience in a technical support role.
Alumni Relations and Development (ARD) engages alumni, current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute. The Analytics and Technology Solutions (ATS) team provides technology and system solutions to enable ARD to meet aggressive fundraising goals and measure, analyze and predict growth in constituency giving and participation. This position liaises between the IT group and business to support the development and implementation of new systems and enhancements of existing systems. With moderate guidance, evaluates new IT developments and evolving business requirements, and uses elementary knowledge of University systems to recommend appropriate systems. Responsibilities include: Performs user account setup and management, including user account audits. Performs departmental onboarding/offboarding activities for new users. Creates technical documentation including, but not limited to, system configurations and process flows. Provides Tier-1 Salesforce support for ARD staff, including third-party application support. Performs the setup, configuration, and upgrade processes for a variety of departmental and advancement software products. Applies knowledge of Salesforce and business systems to define and manage system access settings and permissions sets. May maintain ARD application inventory, including software license management. Performs analyses and assists in a variety of Salesforce support activities. Stays abreast of privacy enhancing technologies and privacy/security by design principles. Uses security and privacy enhancing technologies and services to protect business information during the data lifecycle. Performs periodic assessments, audits, and activities in support of securing payment technologies and services. Seeks opportunities for professional development that will enhance job performance. Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Implements functional, system, and program specifications. Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems. Minimum qualifications include a college or university degree in a related field and 2-5 years of work experience in a related job discipline. Preferred qualifications include a major in technology, computer systems, computer science or similar major, and minimum two years of professional work experience in a technical support role.