GovernmentJobs.com
Community Development Department Business Analyst (Accela Operations Analyst)
The Community Development Department's technology landscape, particularly through the use of the Accela Civic Platform, continues to expand rapidly, increasing both the complexity and volume of system operations. The Accela Operations Analyst will provide critical support in managing these growing demands, alleviating the workload on existing staff, ensuring efficient operation, and driving the successful deployment of new features and functionalities. This role will bridge the gap between daily system needs, end-user support, and the more complex technological projects, allowing the department to operate more effectively while continuing to innovate. Responsibilities include: Providing ongoing technical support for the Accela Civic Platform, including the Accela Mobile App, inspections-related business needs, Simple Permits, SolarAPP+, and other Accela technologies, features, and integrations as adopted. Assisting end-users with technical problems, including processing refunds and log in issues. Assisting in the preparation of business requirements documentation. Coordinating with various city departments to ensure system changes are communicated and understood. Coordinating with the Knowledge Management Coordinator to maintain and update the Accela Knowledge Base (AKB) with new articles and videos. Training staff on new system functionalities and updates. Monitoring system performance and working with the Technology Project Manager, IT, or vendors for necessary upgrades or improvements. Documenting and escalating complex issues to the Technology Project Manager, and other appropriate teams or vendors. Staying current with new technologies and business processes and offering solutions within Accela where applicable. Desired qualifications include: Strong ability to learn new systems quickly. Experience with software implementation and support. Excellent troubleshooting and problem-solving skills. Ability to work collaboratively with different departments and stakeholders. Plus: Experience with Accela, but more desirable is ability and willingness to learn. Applications must be filled out completely. To receive consideration for the screening process, candidates must submit a cover letter, resume, and complete supplemental questions. Incomplete applications will not be considered. Application packets may be submitted online through the "Apply Now" feature on the job announcement at . Applications must be submitted by the filing deadline of Monday July 21, 2025 at 4:00 PM. This recruitment may be used to fill multiple positions in this, or other divisions or departments besides the positions listed below. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test or interview. The annual salary range for this position is $119,106.96 - $152,152.20. This position may be filled at or near the minimum of the salary range. Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.
The Community Development Department's technology landscape, particularly through the use of the Accela Civic Platform, continues to expand rapidly, increasing both the complexity and volume of system operations. The Accela Operations Analyst will provide critical support in managing these growing demands, alleviating the workload on existing staff, ensuring efficient operation, and driving the successful deployment of new features and functionalities. This role will bridge the gap between daily system needs, end-user support, and the more complex technological projects, allowing the department to operate more effectively while continuing to innovate. Responsibilities include: Providing ongoing technical support for the Accela Civic Platform, including the Accela Mobile App, inspections-related business needs, Simple Permits, SolarAPP+, and other Accela technologies, features, and integrations as adopted. Assisting end-users with technical problems, including processing refunds and log in issues. Assisting in the preparation of business requirements documentation. Coordinating with various city departments to ensure system changes are communicated and understood. Coordinating with the Knowledge Management Coordinator to maintain and update the Accela Knowledge Base (AKB) with new articles and videos. Training staff on new system functionalities and updates. Monitoring system performance and working with the Technology Project Manager, IT, or vendors for necessary upgrades or improvements. Documenting and escalating complex issues to the Technology Project Manager, and other appropriate teams or vendors. Staying current with new technologies and business processes and offering solutions within Accela where applicable. Desired qualifications include: Strong ability to learn new systems quickly. Experience with software implementation and support. Excellent troubleshooting and problem-solving skills. Ability to work collaboratively with different departments and stakeholders. Plus: Experience with Accela, but more desirable is ability and willingness to learn. Applications must be filled out completely. To receive consideration for the screening process, candidates must submit a cover letter, resume, and complete supplemental questions. Incomplete applications will not be considered. Application packets may be submitted online through the "Apply Now" feature on the job announcement at . Applications must be submitted by the filing deadline of Monday July 21, 2025 at 4:00 PM. This recruitment may be used to fill multiple positions in this, or other divisions or departments besides the positions listed below. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test or interview. The annual salary range for this position is $119,106.96 - $152,152.20. This position may be filled at or near the minimum of the salary range. Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.