City of Baltimore
Project Manager, Behavioral Health Quality Assurance - Mayor's Office
City of Baltimore, Baltimore, Maryland, United States, 21276
THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE: 08/06/2025
SALARY RANGE: $99,053.00 - $163,237.00 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
SUMMARY OF POSITION
The Mayor's Office is seeking a highly organized and analytical Project Manager to support the Mayor's Office of Overdose Response and lead the City's behavioral health quality assurance (QA) and quality improvement (QI) work under Paragraph 97 of the Consent Decree. This newly created role is a peer to the Behavioral Health Project Manager and was developed in response to identified needs within the evolving implementation of the City's behavioral health commitments.
The ideal candidate will have experience with data analysis, system-level quality improvement, and multi-stakeholder project management. This role plays a critical part in the development and execution of a multi-agency continuous quality assurance and quality improvement (QA/QI) framework focused on reducing police interventions in behavioral health crises and expanding access to effective, community-based services. The candidate will work with various City agencies to include but may not be limited to: Baltimore City Police Department (BPD), Fire Department (BCFD), Health Department, as well as external partners. This work is essential for the City's compliance with the Mayor's Executive Order outlining the City's use of Opioid Restitution Funds and Paragraph 97 of the Consent Decree and will help shape a more responsive, coordinated behavioral health crisis system.
CONSENT DECREE CONTEXT In 2017, the City of Baltimore and the Baltimore Police Department (BPD) entered into a Consent Decree with the U.S. Department of Justice (DOJ) to address findings of unconstitutional policing practices. Paragraph 97 of the Consent Decree requires the City to implement a multi-agency QA/QI process that: Identifies gaps or obstacles to reducing police involvement in behavioral health crises
Redirects individuals in crisis toward more appropriate behavioral health care Regularly evaluates data from 911 and 988 calls, on-scene referrals, BPD contacts, mobile crisis runs, and community-based programs
Conducts semiannual random audits of behavioral health CAD incidents and crisis-related calls
Uses findings to surface system-wide trends and service gaps
The QA/QI process must be ongoing and evolving. It requires collaboration with the Behavioral Health Collaborative, data advocacy, refinement of protocols and training, and partnership-based strategies to improve the behavioral health crisis system.
BALTIMORE CITY MAYOR'S OFFICE OF OVERDOSE RESPONSE (BCMOOR)
Creating as part of Baltimore's oversight to the use of Opioid Restitution Funds and coordinate a City-wide response to addressing the overdose crisis, BCMOOR aims to build a Baltimore City where people impacted by substance use are supported, safe, and thriving; where services for people impacted by substance use are stigma-free, person-centered, and the highest quality; and where systems serving people impacted by substance use work together, address and redress historic harm and inequity, and meet and respond to the community's needs.
KEY RESPONSIBILITIES
Consent Decree (Approximately 70%)
1. Develop and lead the QA/QI Framework
Build and manage a citywide, multi-agency QA/QI process aligned with Paragraph 97 of the Consent Decree
Coordinate all quality assurance activities including:
911 Diversion Reviews (Monthly)
Sentinel Event Reviews (Quarterly)
CAD Audits of Behavioral Health Calls (Semiannually)
Mobile Crisis and 988 Response Assessments (Quarterly)
Lead QA/QI team operations and ensure the consistent application of review protocols
Identify and track key performance metrics, indicators of success, and systemic gaps
Advocate for necessary data access and ensure that data sharing across partners follows applicable privacy laws
2. Analyze, Audit, and Report
Analyze data across 911/988 calls, police contacts, on-scene referrals, and crisis response activity
Manage the production of semiannual CAD audits and Sentinel Event review reports
Draft sections of the Consent Decree's Semiannual Reports related to quality assurance and system trends
Synthesize complex findings into actionable insights and recommendations
3. Coordinate with Stakeholders
Serve as the lead liaison between QA activities, the Behavioral Health Collaborative and its subcommittees
Facilitate discussions on identified system gaps, underfunded needs, or missed intervention opportunities
Collaborate with Behavioral Health System Baltimore (BHSB), BPD, BCFD, and other stakeholders to inform changes in training, protocols, and policy
Engage individuals with lived experience to incorporate their expertise in QA/QI processes
4. Convene and Present
Facilitate multi-agency QA/QI meetings and cross-system working groups Present QA findings in relevant meetings and other settings as needed Baltimore City Mayor's Office of Overdose Response (Approximately 30%)
Provide project management and coordination to support the city-wide response to the overdose crisis
Coordinate and engage with community members and key stakeholders around overdose prevention; participate, organize, and liaise with teams associated with program implementation and substance use disorders.
Provide QA/QI support for Opioid Restitution funded programs in collaboration with the Mayor's Office of Recovery Programs (MORP)
Manage and control day-to-day program needs, issues, and quality
Other duties as assigned
REQUIRED QUALIFICATIONS
Proven experience in quality assurance, evaluation, or quality improvement, ideally in public or behavioral health settings
Strong data analysis skills and ability to synthesize complex information from multiple systems
Excellent project management and stakeholder coordination abilities
Strong written and verbal communication skills, with experience producing reports and presenting findings
Comfort navigating ambiguity and designing new systems in evolving, cross-sector environments
Familiarity with confidentiality regulations and data-sharing best practices
Proficiency in Microsoft Office Suite, Google Workspace, and data visualization tools
Fluency with statistical programming language (preferably R)
Basic understanding of SQL
PREFERRED QUALIFICATIONS
Master's degree or equivalent experience in public administration, public health, social work, behavioral health, or related fields
Familiarity with behavioral health crisis systems, emergency response protocols, or CAD systems
Knowledge of the Baltimore behavioral health landscape or local government processes
Experience leading multi-agency workgroups or cross-sector quality improvement initiatives
Demonstrated commitment to equity and inclusion in public systems
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.
Probation
All people, including current City employees, selected for this position must complete a mandatory six-month probation.
BENEFITS
The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
POSTING DATE: 08/06/2025
SALARY RANGE: $99,053.00 - $163,237.00 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
SUMMARY OF POSITION
The Mayor's Office is seeking a highly organized and analytical Project Manager to support the Mayor's Office of Overdose Response and lead the City's behavioral health quality assurance (QA) and quality improvement (QI) work under Paragraph 97 of the Consent Decree. This newly created role is a peer to the Behavioral Health Project Manager and was developed in response to identified needs within the evolving implementation of the City's behavioral health commitments.
The ideal candidate will have experience with data analysis, system-level quality improvement, and multi-stakeholder project management. This role plays a critical part in the development and execution of a multi-agency continuous quality assurance and quality improvement (QA/QI) framework focused on reducing police interventions in behavioral health crises and expanding access to effective, community-based services. The candidate will work with various City agencies to include but may not be limited to: Baltimore City Police Department (BPD), Fire Department (BCFD), Health Department, as well as external partners. This work is essential for the City's compliance with the Mayor's Executive Order outlining the City's use of Opioid Restitution Funds and Paragraph 97 of the Consent Decree and will help shape a more responsive, coordinated behavioral health crisis system.
CONSENT DECREE CONTEXT In 2017, the City of Baltimore and the Baltimore Police Department (BPD) entered into a Consent Decree with the U.S. Department of Justice (DOJ) to address findings of unconstitutional policing practices. Paragraph 97 of the Consent Decree requires the City to implement a multi-agency QA/QI process that: Identifies gaps or obstacles to reducing police involvement in behavioral health crises
Redirects individuals in crisis toward more appropriate behavioral health care Regularly evaluates data from 911 and 988 calls, on-scene referrals, BPD contacts, mobile crisis runs, and community-based programs
Conducts semiannual random audits of behavioral health CAD incidents and crisis-related calls
Uses findings to surface system-wide trends and service gaps
The QA/QI process must be ongoing and evolving. It requires collaboration with the Behavioral Health Collaborative, data advocacy, refinement of protocols and training, and partnership-based strategies to improve the behavioral health crisis system.
BALTIMORE CITY MAYOR'S OFFICE OF OVERDOSE RESPONSE (BCMOOR)
Creating as part of Baltimore's oversight to the use of Opioid Restitution Funds and coordinate a City-wide response to addressing the overdose crisis, BCMOOR aims to build a Baltimore City where people impacted by substance use are supported, safe, and thriving; where services for people impacted by substance use are stigma-free, person-centered, and the highest quality; and where systems serving people impacted by substance use work together, address and redress historic harm and inequity, and meet and respond to the community's needs.
KEY RESPONSIBILITIES
Consent Decree (Approximately 70%)
1. Develop and lead the QA/QI Framework
Build and manage a citywide, multi-agency QA/QI process aligned with Paragraph 97 of the Consent Decree
Coordinate all quality assurance activities including:
911 Diversion Reviews (Monthly)
Sentinel Event Reviews (Quarterly)
CAD Audits of Behavioral Health Calls (Semiannually)
Mobile Crisis and 988 Response Assessments (Quarterly)
Lead QA/QI team operations and ensure the consistent application of review protocols
Identify and track key performance metrics, indicators of success, and systemic gaps
Advocate for necessary data access and ensure that data sharing across partners follows applicable privacy laws
2. Analyze, Audit, and Report
Analyze data across 911/988 calls, police contacts, on-scene referrals, and crisis response activity
Manage the production of semiannual CAD audits and Sentinel Event review reports
Draft sections of the Consent Decree's Semiannual Reports related to quality assurance and system trends
Synthesize complex findings into actionable insights and recommendations
3. Coordinate with Stakeholders
Serve as the lead liaison between QA activities, the Behavioral Health Collaborative and its subcommittees
Facilitate discussions on identified system gaps, underfunded needs, or missed intervention opportunities
Collaborate with Behavioral Health System Baltimore (BHSB), BPD, BCFD, and other stakeholders to inform changes in training, protocols, and policy
Engage individuals with lived experience to incorporate their expertise in QA/QI processes
4. Convene and Present
Facilitate multi-agency QA/QI meetings and cross-system working groups Present QA findings in relevant meetings and other settings as needed Baltimore City Mayor's Office of Overdose Response (Approximately 30%)
Provide project management and coordination to support the city-wide response to the overdose crisis
Coordinate and engage with community members and key stakeholders around overdose prevention; participate, organize, and liaise with teams associated with program implementation and substance use disorders.
Provide QA/QI support for Opioid Restitution funded programs in collaboration with the Mayor's Office of Recovery Programs (MORP)
Manage and control day-to-day program needs, issues, and quality
Other duties as assigned
REQUIRED QUALIFICATIONS
Proven experience in quality assurance, evaluation, or quality improvement, ideally in public or behavioral health settings
Strong data analysis skills and ability to synthesize complex information from multiple systems
Excellent project management and stakeholder coordination abilities
Strong written and verbal communication skills, with experience producing reports and presenting findings
Comfort navigating ambiguity and designing new systems in evolving, cross-sector environments
Familiarity with confidentiality regulations and data-sharing best practices
Proficiency in Microsoft Office Suite, Google Workspace, and data visualization tools
Fluency with statistical programming language (preferably R)
Basic understanding of SQL
PREFERRED QUALIFICATIONS
Master's degree or equivalent experience in public administration, public health, social work, behavioral health, or related fields
Familiarity with behavioral health crisis systems, emergency response protocols, or CAD systems
Knowledge of the Baltimore behavioral health landscape or local government processes
Experience leading multi-agency workgroups or cross-sector quality improvement initiatives
Demonstrated commitment to equity and inclusion in public systems
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.
Probation
All people, including current City employees, selected for this position must complete a mandatory six-month probation.
BENEFITS
The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Financial Disclosure:
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER