City of Baltimore
Project Manager, Behavioral Health Quality Assurance - Mayor's Of...
City of Baltimore - Baltimore, Maryland, United States, 21201
Work at City of Baltimore
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Overview
Project Manager for Mayor's Office of Overdose Response
The Mayor's Office is seeking a highly organized and analytical Project Manager to support the Mayor's Office of Overdose Response and lead the City's behavioral health quality assurance (QA) and quality improvement (QI) work under Paragraph 97 of the Consent Decree. This newly created role is a peer to the Behavioral Health Project Manager and was developed in response to identified needs within the evolving implementation of the City's behavioral health commitments. The ideal candidate will have experience with data analysis, system-level quality improvement, and multi-stakeholder project management. This role plays a critical part in the development and execution of a multi-agency continuous quality assurance and quality improvement (QA/QI) framework focused on reducing police interventions in behavioral health crises and expanding access to effective, community-based services. The candidate will work with various City agencies to include but may not be limited to: Baltimore City Police Department (BPD), Fire Department (BCFD), Health Department, as well as external partners. This work is essential for the City's compliance with the Mayor's Executive Order outlining the City's use of Opioid Restitution Funds and Paragraph 97 of the Consent Decree and will help shape a more responsive, coordinated behavioral health crisis system. In 2017, the City of Baltimore and the Baltimore Police Department (BPD) entered into a Consent Decree with the U.S. Department of Justice (DOJ) to address findings of unconstitutional policing practices. Paragraph 97 of the Consent Decree requires the City to implement a multi-agency QA/QI process that: Identifies gaps or obstacles to reducing police involvement in behavioral health crises Redirects individuals in crisis toward more appropriate behavioral health care Regularly evaluates data from 911 and 988 calls, on-scene referrals, BPD contacts, mobile crisis runs, and community-based programs Conducts semiannual random audits of behavioral health CAD incidents and crisis-related calls Uses findings to surface system-wide trends and service gaps The QA/QI process must be ongoing and evolving. It requires collaboration with the Behavioral Health Collaborative, data advocacy, refinement of protocols and training, and partnership-based strategies to improve the behavioral health crisis system. Creating as part of Baltimore's oversight to the use of Opioid Restitution Funds and coordinate a City-wide response to addressing the overdose crisis, the Baltimore City Mayor's Office of Overdose Response (BCMOOR) aims to build a Baltimore City where people impacted by substance use are supported, safe, and thriving; where services for people impacted by substance use are stigma-free, person-centered, and the highest quality; and where systems serving people impacted by substance use work together, address and redress historic harm and inequity, and meet and respond to the community's needs. Key responsibilities include: Develop and lead the QA/QI Framework Coordinate all quality assurance activities including: 911 Diversion Reviews (Monthly) Sentinel Event Reviews (Quarterly) CAD Audits of Behavioral Health Calls (Semiannually) Mobile Crisis and 988 Response Assessments (Quarterly) Lead QA/QI team operations and ensure the consistent application of review protocols Identify and track key performance metrics, indicators of success, and systemic gaps Advocate for necessary data access and ensure that data sharing across partners follows applicable privacy laws Analyze, Audit, and Report Analyze data across 911/988 calls, police contacts, on-scene referrals, and crisis response activity Manage the production of semiannual CAD audits and Sentinel Event review reports Draft sections of the Consent Decree's Semiannual Reports related to quality assurance and system trends Synthesize complex findings into actionable insights and recommendations Coordinate with Stakeholders Serve as the lead liaison between QA activities, the Behavioral Health Collaborative and its subcommittees Facilitate discussions on identified system gaps, underfunded needs, or missed intervention opportunities Collaborate with Behavioral Health System Baltimore (BHSB), BPD, BCFD, and other stakeholders to inform changes in training, protocols, and policy Engage individuals with lived experience to incorporate their expertise in QA/QI processes Facilitate multi-agency QA/QI meetings and cross-system working groups Present QA findings in relevant meetings and other settings as needed Baltimore City Mayor's Office of Overdose Response (Approximately 30%) Provide project management and coordination to support the city-wide response to the overdose crisis Coordinate and engage with community members and key stakeholders around overdose prevention; participate, organize, and liaise with teams associated with program implementation and substance use disorders. Provide QA/QI support for Opioid Restitution funded programs in collaboration with the Mayor's Office of Recovery Programs (MORP) Manage and control day-to-day program needs, issues, and quality Other duties as assigned Required qualifications include: Proven experience in quality assurance, evaluation, or quality improvement, ideally in public or behavioral health settings Strong data analysis skills and ability to synthesize complex information from multiple systems Excellent project management and stakeholder coordination abilities Strong written and verbal communication skills, with experience producing reports and presenting findings Comfort navigating ambiguity and designing new systems in evolving, cross-sector environments Familiarity with confidentiality regulations and data-sharing best practices Proficiency in Microsoft Office Suite, Google Workspace, and data visualization tools Fluency with statistical programming language (preferably R) Basic understanding of SQL Preferred qualifications include: Master's degree or equivalent experience in public administration, public health, social work, behavioral health, or related fields Familiarity with behavioral health crisis systems, emergency response protocols, or CAD systems Knowledge of the Baltimore behavioral health landscape or local government processes Experience leading multi-agency workgroups or cross-sector quality improvement initiatives Demonstrated commitment to equity and inclusion in public systems Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed. Probation All people, including current City employees, selected for this position must complete a mandatory six-month probation. The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application. Baltimore City is an Equal Opportunity Employer
The Mayor's Office is seeking a highly organized and analytical Project Manager to support the Mayor's Office of Overdose Response and lead the City's behavioral health quality assurance (QA) and quality improvement (QI) work under Paragraph 97 of the Consent Decree. This newly created role is a peer to the Behavioral Health Project Manager and was developed in response to identified needs within the evolving implementation of the City's behavioral health commitments. The ideal candidate will have experience with data analysis, system-level quality improvement, and multi-stakeholder project management. This role plays a critical part in the development and execution of a multi-agency continuous quality assurance and quality improvement (QA/QI) framework focused on reducing police interventions in behavioral health crises and expanding access to effective, community-based services. The candidate will work with various City agencies to include but may not be limited to: Baltimore City Police Department (BPD), Fire Department (BCFD), Health Department, as well as external partners. This work is essential for the City's compliance with the Mayor's Executive Order outlining the City's use of Opioid Restitution Funds and Paragraph 97 of the Consent Decree and will help shape a more responsive, coordinated behavioral health crisis system. In 2017, the City of Baltimore and the Baltimore Police Department (BPD) entered into a Consent Decree with the U.S. Department of Justice (DOJ) to address findings of unconstitutional policing practices. Paragraph 97 of the Consent Decree requires the City to implement a multi-agency QA/QI process that: Identifies gaps or obstacles to reducing police involvement in behavioral health crises Redirects individuals in crisis toward more appropriate behavioral health care Regularly evaluates data from 911 and 988 calls, on-scene referrals, BPD contacts, mobile crisis runs, and community-based programs Conducts semiannual random audits of behavioral health CAD incidents and crisis-related calls Uses findings to surface system-wide trends and service gaps The QA/QI process must be ongoing and evolving. It requires collaboration with the Behavioral Health Collaborative, data advocacy, refinement of protocols and training, and partnership-based strategies to improve the behavioral health crisis system. Creating as part of Baltimore's oversight to the use of Opioid Restitution Funds and coordinate a City-wide response to addressing the overdose crisis, the Baltimore City Mayor's Office of Overdose Response (BCMOOR) aims to build a Baltimore City where people impacted by substance use are supported, safe, and thriving; where services for people impacted by substance use are stigma-free, person-centered, and the highest quality; and where systems serving people impacted by substance use work together, address and redress historic harm and inequity, and meet and respond to the community's needs. Key responsibilities include: Develop and lead the QA/QI Framework Coordinate all quality assurance activities including: 911 Diversion Reviews (Monthly) Sentinel Event Reviews (Quarterly) CAD Audits of Behavioral Health Calls (Semiannually) Mobile Crisis and 988 Response Assessments (Quarterly) Lead QA/QI team operations and ensure the consistent application of review protocols Identify and track key performance metrics, indicators of success, and systemic gaps Advocate for necessary data access and ensure that data sharing across partners follows applicable privacy laws Analyze, Audit, and Report Analyze data across 911/988 calls, police contacts, on-scene referrals, and crisis response activity Manage the production of semiannual CAD audits and Sentinel Event review reports Draft sections of the Consent Decree's Semiannual Reports related to quality assurance and system trends Synthesize complex findings into actionable insights and recommendations Coordinate with Stakeholders Serve as the lead liaison between QA activities, the Behavioral Health Collaborative and its subcommittees Facilitate discussions on identified system gaps, underfunded needs, or missed intervention opportunities Collaborate with Behavioral Health System Baltimore (BHSB), BPD, BCFD, and other stakeholders to inform changes in training, protocols, and policy Engage individuals with lived experience to incorporate their expertise in QA/QI processes Facilitate multi-agency QA/QI meetings and cross-system working groups Present QA findings in relevant meetings and other settings as needed Baltimore City Mayor's Office of Overdose Response (Approximately 30%) Provide project management and coordination to support the city-wide response to the overdose crisis Coordinate and engage with community members and key stakeholders around overdose prevention; participate, organize, and liaise with teams associated with program implementation and substance use disorders. Provide QA/QI support for Opioid Restitution funded programs in collaboration with the Mayor's Office of Recovery Programs (MORP) Manage and control day-to-day program needs, issues, and quality Other duties as assigned Required qualifications include: Proven experience in quality assurance, evaluation, or quality improvement, ideally in public or behavioral health settings Strong data analysis skills and ability to synthesize complex information from multiple systems Excellent project management and stakeholder coordination abilities Strong written and verbal communication skills, with experience producing reports and presenting findings Comfort navigating ambiguity and designing new systems in evolving, cross-sector environments Familiarity with confidentiality regulations and data-sharing best practices Proficiency in Microsoft Office Suite, Google Workspace, and data visualization tools Fluency with statistical programming language (preferably R) Basic understanding of SQL Preferred qualifications include: Master's degree or equivalent experience in public administration, public health, social work, behavioral health, or related fields Familiarity with behavioral health crisis systems, emergency response protocols, or CAD systems Knowledge of the Baltimore behavioral health landscape or local government processes Experience leading multi-agency workgroups or cross-sector quality improvement initiatives Demonstrated commitment to equity and inclusion in public systems Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed. Probation All people, including current City employees, selected for this position must complete a mandatory six-month probation. The City of Baltimore offers a generous and competitive benefits package. You can learn about our benefits here. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application. Baltimore City is an Equal Opportunity Employer