Virginia Staffing
Technical Support Professional
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: networked and stand-alone workstations, laptops, mobile devices and virtual desktops, cloud services such as Box or Office 365, local and networked printers, and client and server-side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics. Type of recruitment: Knowledge, skills and abilities Working knowledge of and ability to troubleshoot computer and mobile operating systems (current and past versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership. Special licenses, registration or certification: None Education or training: None Level and type of experience: Considerable experience in information technology support. Additional considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification): Considerable information technology support experience in a corporate, administrative, or educational setting. Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager or Jamf Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk Custom configuration of a computer purchase to meet end-user requirements Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy Enterprise-level anti-virus/anti-malware suites Virtualization technologies such as Citrix, VMWare and VirtualBox Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop Familiarity with Linux distributions, software and management tools Basic scripting in VBScript, Batch or Powershell CompTIA A+, Network+ or Security+ certification Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365 Conditions of employment: This position on the Norfolk campus with the option for hybrid work, working a traditional 40-hour work week Monday thru Friday. The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations. Many of our operations can and should continue as usual, even when the main physical campus is closed. Therefore, all Division of Transformation & Technology employees with an approved telework agreement are generally expected to work during official University closures. Annual salary/hourly rate: Salary non-negotiable $57,733 Posting detail information: Job requisition number S03017. Open to general public. Open date 08/04/2025. Close date 08/08/2025. Open until filled: No. Special instructions: Please provide a completed application and a resume. Cover letter is optional. Equity statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable accommodation request: If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative hiring process: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay transparency nondiscrimination provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information. Supplemental questions: Required fields are indicated with an asterisk (*). + * Describe your experience, if any, working in a remote/online environment, using video conferencing platforms, MS Teams, CRM, and similar tools. (Open Ended Question) Applicant documents required documents: Resume. Optional documents: Yellow Layoff Form, Blue Layoff Card, AHP Letter.
Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: networked and stand-alone workstations, laptops, mobile devices and virtual desktops, cloud services such as Box or Office 365, local and networked printers, and client and server-side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics. Type of recruitment: Knowledge, skills and abilities Working knowledge of and ability to troubleshoot computer and mobile operating systems (current and past versions of Windows, MacOS, Linux, iOS, and Android) hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership. Special licenses, registration or certification: None Education or training: None Level and type of experience: Considerable experience in information technology support. Additional considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification): Considerable information technology support experience in a corporate, administrative, or educational setting. Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager or Jamf Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk Custom configuration of a computer purchase to meet end-user requirements Understanding of Active Directory and Azure Active Directory, Group Policy or MDM policy Enterprise-level anti-virus/anti-malware suites Virtualization technologies such as Citrix, VMWare and VirtualBox Remote support applications such as Microsoft Remote Desktop, Dameware, LogMeIn or Apple Remote Desktop Familiarity with Linux distributions, software and management tools Basic scripting in VBScript, Batch or Powershell CompTIA A+, Network+ or Security+ certification Fluency in collaboration tools such as Microsoft Teams, Zoom, WebEx, OneDrive, Box, Office 365 Conditions of employment: This position on the Norfolk campus with the option for hybrid work, working a traditional 40-hour work week Monday thru Friday. The equipment provided to staff with approved telework agreements enables them to deliver vital services to University faculty, staff, and students from remote locations. Many of our operations can and should continue as usual, even when the main physical campus is closed. Therefore, all Division of Transformation & Technology employees with an approved telework agreement are generally expected to work during official University closures. Annual salary/hourly rate: Salary non-negotiable $57,733 Posting detail information: Job requisition number S03017. Open to general public. Open date 08/04/2025. Close date 08/08/2025. Open until filled: No. Special instructions: Please provide a completed application and a resume. Cover letter is optional. Equity statement: It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable accommodation request: If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative hiring process: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay transparency nondiscrimination provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information. Supplemental questions: Required fields are indicated with an asterisk (*). + * Describe your experience, if any, working in a remote/online environment, using video conferencing platforms, MS Teams, CRM, and similar tools. (Open Ended Question) Applicant documents required documents: Resume. Optional documents: Yellow Layoff Form, Blue Layoff Card, AHP Letter.