ServiceNow
Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery So
ServiceNow, Addison, Illinois, United States, 60114
Sr. Business Process Consultant, ServiceNow HR and Workplace Service Delivery Solutions
Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote ServiceNow, founded in 2004 in San Diego, California, is a global leader in cloud-based platforms, serving over 8,100 customers including 85% of the Fortune 500. Our platform connects people, systems, and processes to enable smarter, faster, and better ways to work. Join us to make the world work better for everyone. The Role: A Business Process Consultant (BPC) in ServiceNow's Expert Services Team will consult with customers, guiding them in translating business requirements into configuration solutions within ServiceNow's core business services, including HR, Legal, Workplace/Facility, Employee Service Management, and Finance & Supply Chain solutions. Key Responsibilities: Serve as the process expert for HR, Legal, Workplace/Facility, and Finance/Supply Chain departments, focusing on configuration best practices to drive business outcomes. Facilitate process definition, re-engineering, and gap analysis during workshops with stakeholders. Lead design workshops on ServiceNow platform functionalities. Support customer process owners in gathering requirements and documenting them. Create user stories, acceptance criteria, and testing strategies, managing their lifecycle from draft to completion. Guide customers through testing phases and support internal testing efforts. Participate in project teams to ensure successful customer outcomes. Prepare customer-facing process documentation and deliverables. Manage multiple complex projects simultaneously. Promote continuous improvement in delivery practices. Assist in sales activities and provide training to team members and partners. Travel up to 50% annually based on customer needs. Qualifications: At least 8+ years of consulting experience in HR, Legal, Workplace/Facility, or Finance/Supply Chain operations/technology. ServiceNow certifications such as CSA and relevant Solution-Specific Certifications are preferred. Experience in influencing and consulting within HR, Legal, or Finance functions, providing strategic solutions. Proficiency in defining and deploying future-state processes and implementing technology solutions. Strong understanding of related systems like Workday, Oracle, SAP, UltiPro, Infor, etc. Experience in translating business requirements into configuration using Agile methodologies. Excellent communication and facilitation skills, proficiency in Visio, Word, PowerPoint. Experience with Knowledge-Centered Service/support technologies. Ability to analyze and recommend strategies aligned with business priorities. Strong interpersonal skills and a customer-centric approach. Work Environment: We support a flexible, remote, or in-office work model. Learn more
here . Eligibility is determined based on the proximity of your residence to ServiceNow offices. Equal Opportunity Employer ServiceNow is committed to creating an inclusive environment. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected categories. Accommodations If you need accommodations during the application process, contact [emailprotected]. Export Control Regulations Positions requiring access to controlled technology may require export approval. Employment is contingent upon obtaining necessary licenses or approvals.
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Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote ServiceNow, founded in 2004 in San Diego, California, is a global leader in cloud-based platforms, serving over 8,100 customers including 85% of the Fortune 500. Our platform connects people, systems, and processes to enable smarter, faster, and better ways to work. Join us to make the world work better for everyone. The Role: A Business Process Consultant (BPC) in ServiceNow's Expert Services Team will consult with customers, guiding them in translating business requirements into configuration solutions within ServiceNow's core business services, including HR, Legal, Workplace/Facility, Employee Service Management, and Finance & Supply Chain solutions. Key Responsibilities: Serve as the process expert for HR, Legal, Workplace/Facility, and Finance/Supply Chain departments, focusing on configuration best practices to drive business outcomes. Facilitate process definition, re-engineering, and gap analysis during workshops with stakeholders. Lead design workshops on ServiceNow platform functionalities. Support customer process owners in gathering requirements and documenting them. Create user stories, acceptance criteria, and testing strategies, managing their lifecycle from draft to completion. Guide customers through testing phases and support internal testing efforts. Participate in project teams to ensure successful customer outcomes. Prepare customer-facing process documentation and deliverables. Manage multiple complex projects simultaneously. Promote continuous improvement in delivery practices. Assist in sales activities and provide training to team members and partners. Travel up to 50% annually based on customer needs. Qualifications: At least 8+ years of consulting experience in HR, Legal, Workplace/Facility, or Finance/Supply Chain operations/technology. ServiceNow certifications such as CSA and relevant Solution-Specific Certifications are preferred. Experience in influencing and consulting within HR, Legal, or Finance functions, providing strategic solutions. Proficiency in defining and deploying future-state processes and implementing technology solutions. Strong understanding of related systems like Workday, Oracle, SAP, UltiPro, Infor, etc. Experience in translating business requirements into configuration using Agile methodologies. Excellent communication and facilitation skills, proficiency in Visio, Word, PowerPoint. Experience with Knowledge-Centered Service/support technologies. Ability to analyze and recommend strategies aligned with business priorities. Strong interpersonal skills and a customer-centric approach. Work Environment: We support a flexible, remote, or in-office work model. Learn more
here . Eligibility is determined based on the proximity of your residence to ServiceNow offices. Equal Opportunity Employer ServiceNow is committed to creating an inclusive environment. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected categories. Accommodations If you need accommodations during the application process, contact [emailprotected]. Export Control Regulations Positions requiring access to controlled technology may require export approval. Employment is contingent upon obtaining necessary licenses or approvals.
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