Ugg Seasonal Stockroom Operations Lead, UGG

About UGG At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and each other by sharing our passion for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire. As part of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Stock Room Operations Leads are essential to our store success. As a Stock Lead, you are the primary owner of the stockroom, overseeing processing, product placement, and transfers. Your role is to maintain a safe and efficient stockroom, ensuring customers find the products they want. You lead by example, promoting high standards and a positive environment. You work closely with your Store Manager to train and develop stock associates, empowering your team through encouragement and feedback. Description As an UGG Stock Lead, you manage the stockroom where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs. You keep the stockroom neat and orderly, practicing safety and security to prevent theft. You ensure all stock processes and policies are understood and followed by your team. You plan for new product arrivals, verify shipments, handle discrepancies, and manage inventory counts. You are responsible for customer charge sends, store transfers, and managing damaged or mismatched merchandise according to company standards. You also maintain a secure key to the store. Beyond stock duties, you assist the Store Manager in achieving sales and productivity goals. You help replenish and display products on the sales floor, following Visual Merchandising standards. On the sales floor, you provide excellent customer service, greet customers, answer questions, and promote product knowledge. You are accessible to customers, addressing their needs and questions, and maintaining a positive attitude to promote the store and brand image. As an UGG Stock Associate, you are a key team member committed to the store's success. Core Competencies To succeed as a Stock Lead, you should be able to: Ensure high levels of customer service as per our Service Training Program Build engaged, empowered teams through communication and recognition Communicate effectively with customers, team members, management, and stakeholders Promote a positive, respectful work environment and handle issues professionally Prioritize brand and product knowledge in customer interactions Multi-task in a fast-paced environment Escalate special customer requests to management Think critically and adapt to challenges Maintain knowledge of current trends and styles Key Qualifications 1-2 years of retail store experience preferred High School Diploma Excellent communication skills to convey UGG and Deckers Brands' vision and mission Strong team-building and organizational skills with attention to detail Additional Requirements Flexible schedule and hours to meet business needs Physical ability to stand for extended periods Proficiency in Microsoft Office applications Valid driver’s license Joining UGG means being part of a company that values individuality, passion, and success. We offer competitive pay, discounts, perks, global contests, and opportunities for growth. We are an equal opportunity employer committed to diversity and inclusion.

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