DMI
About DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity
DMI, LLC is seeking an
AWS Connect Developer and Tester
to join us. Duties and Responsibilities: Design, develop, and implement AWS Connect processes, including new or modified applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations to support client processes. Provide recommendations to enhance existing operations and suggest updates or modifications. Support and improve existing processes based on new requirements or upgrades. Facilitate requirements gathering, review, and documentation. Design and develop solutions within the ServiceNow environment. Qualifications
Education and Experience: Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field. At least 7 years of experience working within large enterprise frameworks. At least 7 years of hands-on experience with AWS Cloud platform. At least 3 years of hands-on experience with Amazon Connect. At least 3 years of experience using Node.js, Python, or Java for development. At least 3 years of experience in designing call routing and messaging. Excellent interpersonal and communication skills. Skills That Will Help You Succeed: Strong AWS Cloud and AWS Connect development experience. Extensive knowledge of IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat. Experience creating process flow documentation. Strong verbal and written communication skills. Additional Requirements:
Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Citizenship Requirement:
Must be a U.S. Citizen. Physical Requirements:
No physical requirements for this position. Location:
Onsite in Woodlawn, Maryland. Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is guided by five core values: Do Whats Right:
We lead with honesty and integrity. Own the Outcome:
We take responsibility and deliver. Deliver for Our Customers:
We are committed to providing value. Think Bold, Act Smart:
We innovate purposefully. Win Together:
We collaborate and celebrate our successes. These values are reflected in how we support your well-being, including: Convenience/Concierge:
Virtual health visits, commuter perks, pet insurance, and entertainment discounts. Development:
Annual performance reviews, tuition assistance, and career growth opportunities. Financial:
Generous 401(k) matches, insurance, and financial wellness tools. Recognition:
Awards, anniversaries, bonuses, and peer recognition. Wellness:
Healthcare coverage, wellness programs, flu shots, and biometric screenings. DMI values its employees and is committed to helping our customers succeed. When we live our values, everyone benefits. ***************** No Agencies Please ***************** Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some roles. #J-18808-Ljbffr
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity
DMI, LLC is seeking an
AWS Connect Developer and Tester
to join us. Duties and Responsibilities: Design, develop, and implement AWS Connect processes, including new or modified applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations to support client processes. Provide recommendations to enhance existing operations and suggest updates or modifications. Support and improve existing processes based on new requirements or upgrades. Facilitate requirements gathering, review, and documentation. Design and develop solutions within the ServiceNow environment. Qualifications
Education and Experience: Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field. At least 7 years of experience working within large enterprise frameworks. At least 7 years of hands-on experience with AWS Cloud platform. At least 3 years of hands-on experience with Amazon Connect. At least 3 years of experience using Node.js, Python, or Java for development. At least 3 years of experience in designing call routing and messaging. Excellent interpersonal and communication skills. Skills That Will Help You Succeed: Strong AWS Cloud and AWS Connect development experience. Extensive knowledge of IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat. Experience creating process flow documentation. Strong verbal and written communication skills. Additional Requirements:
Successful completion of a Public Trust background investigation and/or a Public Trust clearance. Citizenship Requirement:
Must be a U.S. Citizen. Physical Requirements:
No physical requirements for this position. Location:
Onsite in Woodlawn, Maryland. Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is guided by five core values: Do Whats Right:
We lead with honesty and integrity. Own the Outcome:
We take responsibility and deliver. Deliver for Our Customers:
We are committed to providing value. Think Bold, Act Smart:
We innovate purposefully. Win Together:
We collaborate and celebrate our successes. These values are reflected in how we support your well-being, including: Convenience/Concierge:
Virtual health visits, commuter perks, pet insurance, and entertainment discounts. Development:
Annual performance reviews, tuition assistance, and career growth opportunities. Financial:
Generous 401(k) matches, insurance, and financial wellness tools. Recognition:
Awards, anniversaries, bonuses, and peer recognition. Wellness:
Healthcare coverage, wellness programs, flu shots, and biometric screenings. DMI values its employees and is committed to helping our customers succeed. When we live our values, everyone benefits. ***************** No Agencies Please ***************** Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some roles. #J-18808-Ljbffr