Wisconsin Staffing
Order Management Associate
Wisconsin Staffing, Menomonee Falls, Wisconsin, United States, 53051
Order Management Associate
Adecco is seeking a personable and detail-oriented Order Management Associate. This role is responsible for ensuring the efficient and accurate processing of customer orders, from entry to delivery. The ideal candidate will demonstrate ownership, resourcefulness, and a proactive mindset to support a smooth order management experience and deliver exceptional service to both internal teams and external customers. Key Responsibilities: Accurately enter and validate customer orders in the system to ensure completeness and compliance with order requirements Resolve order exceptions, such as pricing discrepancies, product availability issues, or customer concerns Monitor order status and manage updates, including cancellations, credits, and purchase order revisions Maintain accurate records of orders, purchase orders, confirmations, and changes Communicate effectively with customers regarding order status, issues, and inquiries via phone and email Collaborate with internal teams, including sales, logistics, and finance, to ensure seamless processing and resolution of any order-related concerns Follow established policies, standard operating procedures (SOPs), and workflow documentation Provide prompt, courteous service to ensure high levels of customer satisfaction Qualifications: Required: High school diploma or equivalent 2+ years of experience in order management, customer service, or a related field Familiarity with order processing systems (e.g., ERP or CRM platforms like SAP or Oracle) Strong communication skillsboth written and verbal Excellent attention to detail and high level of accuracy Effective problem-solving and multitasking skills Professionalism, patience, and a customer-first mindset Preferred: Background in supply chain, retail, or manufacturing Working knowledge of Microsoft Office Suite (Excel, Outlook, Word) Pay Details: $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including paid sick leave or any other paid leave required by federal, state, or local law, as well as holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance
Adecco is seeking a personable and detail-oriented Order Management Associate. This role is responsible for ensuring the efficient and accurate processing of customer orders, from entry to delivery. The ideal candidate will demonstrate ownership, resourcefulness, and a proactive mindset to support a smooth order management experience and deliver exceptional service to both internal teams and external customers. Key Responsibilities: Accurately enter and validate customer orders in the system to ensure completeness and compliance with order requirements Resolve order exceptions, such as pricing discrepancies, product availability issues, or customer concerns Monitor order status and manage updates, including cancellations, credits, and purchase order revisions Maintain accurate records of orders, purchase orders, confirmations, and changes Communicate effectively with customers regarding order status, issues, and inquiries via phone and email Collaborate with internal teams, including sales, logistics, and finance, to ensure seamless processing and resolution of any order-related concerns Follow established policies, standard operating procedures (SOPs), and workflow documentation Provide prompt, courteous service to ensure high levels of customer satisfaction Qualifications: Required: High school diploma or equivalent 2+ years of experience in order management, customer service, or a related field Familiarity with order processing systems (e.g., ERP or CRM platforms like SAP or Oracle) Strong communication skillsboth written and verbal Excellent attention to detail and high level of accuracy Effective problem-solving and multitasking skills Professionalism, patience, and a customer-first mindset Preferred: Background in supply chain, retail, or manufacturing Working knowledge of Microsoft Office Suite (Excel, Outlook, Word) Pay Details: $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including paid sick leave or any other paid leave required by federal, state, or local law, as well as holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance