PrideStaff
PrideStaff Financial on behalf of a client located in Broward County, FL is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers. The ideal candidate will have previous experience in corporate housing or hospitality!
The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants in the East Coast.
Responsibilities: Provide appropriate and correct feedback to clients/support/suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish. Process client/support requests according to established policies and procedures. Coordinate follow up for all pending welcome letters/inspections/lock box and entry apps Monitor all triage tickets and respond accordingly. Close out any open service tickets from weekend or reassign to support specialist if necessary. Remain involved in resolution until complete support satisfaction. Effectively coordinate with appropriate leader for assistance and guidance. Respond to support questions, concerns and manage supplier service issues in a timely manner. Provide recap of weekend activity for team and any item that need follow up. Qualifications:
Hospitality, corporate housing or serviced apartment experience a plus Previous customer service experiences a must Problem-solving skills, and the ability to think under pressure Expert communication and listening skills are a must Proficient in Excel, Word, PowerPoint, Email Must be able to submit to a background check and a drug screen PrideStaff Financial is an equal opportunity employer Compensation / Pay Rate (Up to): $60,000.00 - $70,000.00
The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants in the East Coast.
Responsibilities: Provide appropriate and correct feedback to clients/support/suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish. Process client/support requests according to established policies and procedures. Coordinate follow up for all pending welcome letters/inspections/lock box and entry apps Monitor all triage tickets and respond accordingly. Close out any open service tickets from weekend or reassign to support specialist if necessary. Remain involved in resolution until complete support satisfaction. Effectively coordinate with appropriate leader for assistance and guidance. Respond to support questions, concerns and manage supplier service issues in a timely manner. Provide recap of weekend activity for team and any item that need follow up. Qualifications:
Hospitality, corporate housing or serviced apartment experience a plus Previous customer service experiences a must Problem-solving skills, and the ability to think under pressure Expert communication and listening skills are a must Proficient in Excel, Word, PowerPoint, Email Must be able to submit to a background check and a drug screen PrideStaff Financial is an equal opportunity employer Compensation / Pay Rate (Up to): $60,000.00 - $70,000.00