PrideStaff
Customer Service Specialist
PrideStaff on behalf of a client located in Weston is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers. The ideal candidate will have previous experience in corporate housing or hospitality! The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants in the East Coast. Responsibilities include: Providing appropriate and correct feedback to clients/support/suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish. Processing client/support requests according to established policies and procedures. Coordinating follow up for all pending welcome letters/inspections/lock box and entry apps. Monitoring all triage tickets and responding accordingly. Closing out any open service tickets from weekend or reassigning to support specialist if necessary. Remaining involved in resolution until complete support satisfaction. Effectively coordinating with appropriate leader for assistance and guidance. Responding to support questions, concerns and managing supplier service issues in a timely manner. Providing a recap of weekend activity for the team and any item that needs follow up. Qualifications: Hospitality, corporate housing or serviced apartment experience a plus Previous customer service experiences a must Problem-solving skills, and the ability to think under pressure Expert communication and listening skills are a must Proficient in Excel, Word, PowerPoint, Email Must be able to submit to a background check and a drug screen. PrideStaff is an equal opportunity employer. Compensation / Pay Rate (Up to): $60,000.00 - $70,000.00
PrideStaff on behalf of a client located in Weston is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers. The ideal candidate will have previous experience in corporate housing or hospitality! The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants in the East Coast. Responsibilities include: Providing appropriate and correct feedback to clients/support/suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish. Processing client/support requests according to established policies and procedures. Coordinating follow up for all pending welcome letters/inspections/lock box and entry apps. Monitoring all triage tickets and responding accordingly. Closing out any open service tickets from weekend or reassigning to support specialist if necessary. Remaining involved in resolution until complete support satisfaction. Effectively coordinating with appropriate leader for assistance and guidance. Responding to support questions, concerns and managing supplier service issues in a timely manner. Providing a recap of weekend activity for the team and any item that needs follow up. Qualifications: Hospitality, corporate housing or serviced apartment experience a plus Previous customer service experiences a must Problem-solving skills, and the ability to think under pressure Expert communication and listening skills are a must Proficient in Excel, Word, PowerPoint, Email Must be able to submit to a background check and a drug screen. PrideStaff is an equal opportunity employer. Compensation / Pay Rate (Up to): $60,000.00 - $70,000.00