Manatee County, FL
Salary:
$24.48 - $29.73 Hourly Location :
Bradenton, FL Job Type:
Full-Time (Hourly) Job Number:
25-00542 Department:
Public Safety Opening Date:
07/30/2025 Closing Date:
9/2/2025 11:59 PM Eastern
General Information Work Location:
2101 47th Terrace East Bradenton, Florida 34203
Work Hours:
The Emergency Communications Center is operated 24 hours a day, 7 days a week, you will be required to work shift work, which includes weekends and holidays. On a two-week rotating basis, the schedule is Monday, Tuesday, Friday Saturday Sunday. Then Wednesday and Thursday of the following week and shifts are two (2) twelve (12) hour shifts 7:00-19:00 (days) and 19:00-7:00 (nights). Expected Starting Hourly Range:
$24.48 - $27.10
This classification performs communications work in the operation of telephone, radio, and other related equipment in the 911 Emergency Communications Center. Work is performed in a high stress environment under direct supervision and involves primary responsibility for answering emergency calls and taking appropriate action.
Working Conditions
Indoor call center environment. Sitting for long periods of time, working on a computer and answering emergency telephone calls using a headset. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. Position requires vision at or superior to the Department of Motor Vehicles (DMV) minimum requirements for vision, and hearing at or superior to the NENA minimum standards for hearing. Frequent high stress situations that may involve angry, frightened, or frustrated citizens. Regularly required to work other than normal business hours including nights, weekends, and holidays, as the Emergency Communications Center is open 24 hours per day, 7 days per week.
Manatee County Government is an equal opportunity employer. This is a safety-sensitive position. Employment and continued employment with Manatee County Government is contingent upon passing pre-employment and random substance screenings. An applicant/employee who fails to pass a drug/alcohol screening, shall be disqualified from employment in any class for a period of three (3) years. Job Description Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Quickly learns and applies knowledge of major County Landmarks, common areas (malls, shopping center, etc.) housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these; creates County maps outlining emergency service zones for Fire, EMS and Law Enforcement as training aids.
Quickly learns and applies applicable rules and regulations of the Federal Communications Commission (FCC).
Use of a headset while continually sitting at a computer terminal for long periods of time. Maintains concentration; operates keyboard and communications equipment in a rapid, accurate, and efficient manner. All of which may involve different tones and pitch levels.
Answers emergency 911 calls using the VESTA computer system. Takes appropriate action to obtain and verify callers address, identity, and the need of the caller. Determines correct response for Fire, EMA, Police, or any other agency response. Follow agencies SOP and protocols for all call types.
Uses Computer Aided Dispatch (CAD) for 911 call processing, verification of caller location and agency response determination. Build computer screens on CAD system for Fire, EMS and Police Dispatch. Provides critical information in "remarks" fields of CAD screen to assist responders. Must also prepare and use manual paper "cards" for use when CAD is inoperable.
Uses emergency medical, police and fire protocol software and/or flip cards to determine level and priority of medical, police and fire response. Keep compliance level up to standards set by the agency. Maintain bi- annual IAED certification along with updates on all protocols.
Comprehends and follows oral and written instructions; establishes and maintains effective working relationships with others; and accepts constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations.
Thinks and acts quickly, calmly, and accurately in emergency situations; communicates clearly and effectively in a concise and non-offensive manner, orally and in writing.
Performs other related work (including weather or other extreme emergency duties) as required.
Minimum Qualifications
High school graduate or equivalent. Equivalent combinations of education and experience may be considered.
Position requires a psychological examination and a medical examination to determine fitness for duty.
Note:
Through pre-employment training and exercises, candidates must successfully complete H.I.P.A.A. certification.
Telecommunicator must successfully complete the following department-provided training/certification programs within specified time frames as required: Emergency Medical Dispatch (EMD) certification within three months of hire Emergency Fire Dispatch (EFD) certification within three months of hire Emergency Police Dispatch (EPD) certification within three months of hire National Incident Management Systems (NIMS) certifications within one year of hire Introduction to Hazardous Materials certification within three months of hire C.P.R certification within three months of hire Emergency Telecommunicator (ETC) or equivalent within three months of hire Complete Mandatory State Telecommunicator license within one year of hire Must pass NCIC/FCIC criminal background check Must complete F.B.I CJIS Security Awareness Training within six months of hire Note:
all required certifications must remain current and active.
Veterans Preference
In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.
EEO/ADA Statement
Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.
Drug-Free Workplace
Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.
Emergency Response/Recovery Activities
All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Full Time Positions
Employee Assistance Program (EAP):
ComPsych- offers all employees and their family members with emotional, financial, legal, and work/life balance support. LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Five (5) free visits annually for employees and covered family members. Wellbeing Benefits:
Wellness/Health Coaches (5 Free per year) On-site Fitness Centers for you and your dependents with 24/7 access Personal Training (5 Free per year) Pharmacy Technician Group Fitness Classes Musculoskeletal Physical Therapy Management Diabetes Care Program Registered Dietician (5 Free per year) Massages with licensed therapist (small copay) Miscellaneous Benefits:
Workers' Compensation Training/Seminars Premium Pay Differentials/Career Ladders Government employee discounts at many retailers and attractions Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off:
12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. Three (3) Personal Holidays Personal Sick Leave Family Sick Leave Sick Leave Bank (Donated Hours) Professional Medical Appointment Leave Bereavement Leave Military Leave Military Training Leave FMLA Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week. Years of Service
Vacation Days 0-5 16.25 days 6-10 19.50 days 11+ 22.75 days
Earn an additional day of vacation every six (6) consecutive months of no sick leave. Insurance:
Award-winning Health Plan with deductibles as low as $0. Dental Insurance Vision Insurance Prescription Insurance Life Insurance (6 times salary at low cost) Long-term and Short-term Disability Insurance Retirement:
Florida Retirement System (FRS) with Pension Plan and Investment Plan options. 457b Tax Deferred and ROTH account options through Voya. FRS Webinars Free financial guidance with licensed, non-commissioned financial planner Career Wellness:
Professional Leadership Programs Instructor-Led and eLearning Training Premium Pay Differentials/Career Ladders Career Counseling Toastmasters Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance) Employee Recognition Programs with monetary and time-off awards Education Benefits:
Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement. Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder. Public Service Loan Forgiveness (PSLF) Flexible Spending Account:
Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Permanent Part Time - Benefits
Employee Assistance Program (EAP): •ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support. •LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Miscellaneous Benefits: •Workers' Compensation •Training/Seminars •Fitness Center Access for employee only •FRS options •Premium Pay Differentials/Career Ladders •Government employee discounts at many retailers and attractions •Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off: •12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. •Three (3) Personal Holidays •Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs. per pay-period basis, any work schedule less that this will be earned on a pro-rated basis 01
VERY IMPORTANT
- When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.
Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience. Note:
"See Resume" is not acceptable.
Identify
all
gaps not related to medical reasons.
I acknowledge the above statement
02
If you are claiming Veteran's Preference, please check category of eligibility
A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible) An un-remarried widow or widower of a Veteran who died of a service-connected disability The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense A current member of any reserve component for the United States Armed Forces or the Florida National Guard A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility) Not claiming Veteran's Preference
03
Which level of education have you achieved?
No high school equivalency High school graduate/equivalent Associates degree Bachelors degree Masters degree
04
This position requires a psychological examination and a medical examination to determine fitness for duty.
I acknowledge I do not acknowledge
05
Employees holding this position must have a background allowing them to have regular access to secured areas of certain governmental facilities. Such employees may, due to policies of the Sheriff or Chief Circuit Judge, be subjected to independent background investigations which exceed those conducted by Manatee County. Do you understand and agree to this statement?
Yes No
06
Which shift do you prefer? Shift(s) will include weekends/holidays.
7am - 7pm 7pm - 7am Either
07
Do you possess a valid driver license? If out of state, can you obtain a valid Florida driver license within 30-days of hire?
Yes No
Required Question
$24.48 - $29.73 Hourly Location :
Bradenton, FL Job Type:
Full-Time (Hourly) Job Number:
25-00542 Department:
Public Safety Opening Date:
07/30/2025 Closing Date:
9/2/2025 11:59 PM Eastern
General Information Work Location:
2101 47th Terrace East Bradenton, Florida 34203
Work Hours:
The Emergency Communications Center is operated 24 hours a day, 7 days a week, you will be required to work shift work, which includes weekends and holidays. On a two-week rotating basis, the schedule is Monday, Tuesday, Friday Saturday Sunday. Then Wednesday and Thursday of the following week and shifts are two (2) twelve (12) hour shifts 7:00-19:00 (days) and 19:00-7:00 (nights). Expected Starting Hourly Range:
$24.48 - $27.10
This classification performs communications work in the operation of telephone, radio, and other related equipment in the 911 Emergency Communications Center. Work is performed in a high stress environment under direct supervision and involves primary responsibility for answering emergency calls and taking appropriate action.
Working Conditions
Indoor call center environment. Sitting for long periods of time, working on a computer and answering emergency telephone calls using a headset. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. Position requires vision at or superior to the Department of Motor Vehicles (DMV) minimum requirements for vision, and hearing at or superior to the NENA minimum standards for hearing. Frequent high stress situations that may involve angry, frightened, or frustrated citizens. Regularly required to work other than normal business hours including nights, weekends, and holidays, as the Emergency Communications Center is open 24 hours per day, 7 days per week.
Manatee County Government is an equal opportunity employer. This is a safety-sensitive position. Employment and continued employment with Manatee County Government is contingent upon passing pre-employment and random substance screenings. An applicant/employee who fails to pass a drug/alcohol screening, shall be disqualified from employment in any class for a period of three (3) years. Job Description Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Quickly learns and applies knowledge of major County Landmarks, common areas (malls, shopping center, etc.) housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these; creates County maps outlining emergency service zones for Fire, EMS and Law Enforcement as training aids.
Quickly learns and applies applicable rules and regulations of the Federal Communications Commission (FCC).
Use of a headset while continually sitting at a computer terminal for long periods of time. Maintains concentration; operates keyboard and communications equipment in a rapid, accurate, and efficient manner. All of which may involve different tones and pitch levels.
Answers emergency 911 calls using the VESTA computer system. Takes appropriate action to obtain and verify callers address, identity, and the need of the caller. Determines correct response for Fire, EMA, Police, or any other agency response. Follow agencies SOP and protocols for all call types.
Uses Computer Aided Dispatch (CAD) for 911 call processing, verification of caller location and agency response determination. Build computer screens on CAD system for Fire, EMS and Police Dispatch. Provides critical information in "remarks" fields of CAD screen to assist responders. Must also prepare and use manual paper "cards" for use when CAD is inoperable.
Uses emergency medical, police and fire protocol software and/or flip cards to determine level and priority of medical, police and fire response. Keep compliance level up to standards set by the agency. Maintain bi- annual IAED certification along with updates on all protocols.
Comprehends and follows oral and written instructions; establishes and maintains effective working relationships with others; and accepts constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations.
Thinks and acts quickly, calmly, and accurately in emergency situations; communicates clearly and effectively in a concise and non-offensive manner, orally and in writing.
Performs other related work (including weather or other extreme emergency duties) as required.
Minimum Qualifications
High school graduate or equivalent. Equivalent combinations of education and experience may be considered.
Position requires a psychological examination and a medical examination to determine fitness for duty.
Note:
Through pre-employment training and exercises, candidates must successfully complete H.I.P.A.A. certification.
Telecommunicator must successfully complete the following department-provided training/certification programs within specified time frames as required: Emergency Medical Dispatch (EMD) certification within three months of hire Emergency Fire Dispatch (EFD) certification within three months of hire Emergency Police Dispatch (EPD) certification within three months of hire National Incident Management Systems (NIMS) certifications within one year of hire Introduction to Hazardous Materials certification within three months of hire C.P.R certification within three months of hire Emergency Telecommunicator (ETC) or equivalent within three months of hire Complete Mandatory State Telecommunicator license within one year of hire Must pass NCIC/FCIC criminal background check Must complete F.B.I CJIS Security Awareness Training within six months of hire Note:
all required certifications must remain current and active.
Veterans Preference
In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.
EEO/ADA Statement
Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.
Drug-Free Workplace
Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.
Emergency Response/Recovery Activities
All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Full Time Positions
Employee Assistance Program (EAP):
ComPsych- offers all employees and their family members with emotional, financial, legal, and work/life balance support. LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Five (5) free visits annually for employees and covered family members. Wellbeing Benefits:
Wellness/Health Coaches (5 Free per year) On-site Fitness Centers for you and your dependents with 24/7 access Personal Training (5 Free per year) Pharmacy Technician Group Fitness Classes Musculoskeletal Physical Therapy Management Diabetes Care Program Registered Dietician (5 Free per year) Massages with licensed therapist (small copay) Miscellaneous Benefits:
Workers' Compensation Training/Seminars Premium Pay Differentials/Career Ladders Government employee discounts at many retailers and attractions Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off:
12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. Three (3) Personal Holidays Personal Sick Leave Family Sick Leave Sick Leave Bank (Donated Hours) Professional Medical Appointment Leave Bereavement Leave Military Leave Military Training Leave FMLA Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week. Years of Service
Vacation Days 0-5 16.25 days 6-10 19.50 days 11+ 22.75 days
Earn an additional day of vacation every six (6) consecutive months of no sick leave. Insurance:
Award-winning Health Plan with deductibles as low as $0. Dental Insurance Vision Insurance Prescription Insurance Life Insurance (6 times salary at low cost) Long-term and Short-term Disability Insurance Retirement:
Florida Retirement System (FRS) with Pension Plan and Investment Plan options. 457b Tax Deferred and ROTH account options through Voya. FRS Webinars Free financial guidance with licensed, non-commissioned financial planner Career Wellness:
Professional Leadership Programs Instructor-Led and eLearning Training Premium Pay Differentials/Career Ladders Career Counseling Toastmasters Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance) Employee Recognition Programs with monetary and time-off awards Education Benefits:
Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement. Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder. Public Service Loan Forgiveness (PSLF) Flexible Spending Account:
Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
Permanent Part Time - Benefits
Employee Assistance Program (EAP): •ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support. •LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Miscellaneous Benefits: •Workers' Compensation •Training/Seminars •Fitness Center Access for employee only •FRS options •Premium Pay Differentials/Career Ladders •Government employee discounts at many retailers and attractions •Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off: •12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. •Three (3) Personal Holidays •Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs. per pay-period basis, any work schedule less that this will be earned on a pro-rated basis 01
VERY IMPORTANT
- When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.
Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience. Note:
"See Resume" is not acceptable.
Identify
all
gaps not related to medical reasons.
I acknowledge the above statement
02
If you are claiming Veteran's Preference, please check category of eligibility
A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible) An un-remarried widow or widower of a Veteran who died of a service-connected disability The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense A current member of any reserve component for the United States Armed Forces or the Florida National Guard A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility) Not claiming Veteran's Preference
03
Which level of education have you achieved?
No high school equivalency High school graduate/equivalent Associates degree Bachelors degree Masters degree
04
This position requires a psychological examination and a medical examination to determine fitness for duty.
I acknowledge I do not acknowledge
05
Employees holding this position must have a background allowing them to have regular access to secured areas of certain governmental facilities. Such employees may, due to policies of the Sheriff or Chief Circuit Judge, be subjected to independent background investigations which exceed those conducted by Manatee County. Do you understand and agree to this statement?
Yes No
06
Which shift do you prefer? Shift(s) will include weekends/holidays.
7am - 7pm 7pm - 7am Either
07
Do you possess a valid driver license? If out of state, can you obtain a valid Florida driver license within 30-days of hire?
Yes No
Required Question