Roche
Field Engineering Specialist - San Francisco/Bay Area, CA
Roche, San Francisco, California, United States, 94199
Field Engineering Specialist
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position
Field Engineering Specialist - San Francisco / Bay Area, CA A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: Showcase your expertise in technical repair for Roche assigned product lines Offer valuable service to laboratory customers in your assigned territory Provide routine technical support, on-site service and repair of Roche products Serve as a customer contact for technical and service-related issues and perform preventative maintenance Diagnose and resolve mechanical, hardware, software, and system failures Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction This is a field-based role - the territory is within the San Francisco / Bay Area. Travel: travel requirement in Indianapolis for formal training and co-travel within Northern California/Reno and Oregon areas for training purposes. Who You Are: Field Engineering Specialist High school diploma and 2 years of technical school or equivalent military training or equivalent work experience 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum or Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field Preferred Qualifications: Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation Good written/verbal communication, organization and prioritization skill Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships Knowledge of basic chemistry Relocation benefits are available for this job posting. The expected salary range for this position based on the primary location of California is $79,200-147,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position
Field Engineering Specialist - San Francisco / Bay Area, CA A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist you will: Showcase your expertise in technical repair for Roche assigned product lines Offer valuable service to laboratory customers in your assigned territory Provide routine technical support, on-site service and repair of Roche products Serve as a customer contact for technical and service-related issues and perform preventative maintenance Diagnose and resolve mechanical, hardware, software, and system failures Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction This is a field-based role - the territory is within the San Francisco / Bay Area. Travel: travel requirement in Indianapolis for formal training and co-travel within Northern California/Reno and Oregon areas for training purposes. Who You Are: Field Engineering Specialist High school diploma and 2 years of technical school or equivalent military training or equivalent work experience 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent level of competency attained through appropriate training curriculum or Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field Preferred Qualifications: Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation Good written/verbal communication, organization and prioritization skill Highly effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships Knowledge of basic chemistry Relocation benefits are available for this job posting. The expected salary range for this position based on the primary location of California is $79,200-147,200. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.