UnitedHealth Group
Associate Patient Care Coordinator/Medical Receptionist
UnitedHealth Group, New Port Richey, Florida, United States, 34652
Associate Patient Care Coordinator/ Medical Receptionist
The Associate Patient Care Coordinator/ Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. Schedule: Monday to Friday, 8 AM- 5 PM Location: Onsite - 4759 US Highway 19, New Port Richey, FL 34652 Primary Responsibilities:
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with every internal and external customer Represents the Company in a professional manner, following all Company policies and procedures Uses, protects, and discloses patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel Receives incoming telephone calls in a prompt and courteous manner Performs clerical duties as directed Assists with the inventory and maintenance of business office supplies and the completion of business office reports Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures Performs other duties as assigned Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
High School Diploma/GED (or higher) 1+ years of customer service experience Intermediate level of proficiency with MS Word, Excel and Outlook Ability to display excellent telephone/switchboard etiquette Ability to multi-task in a high paced environment with good organizational skills Ability to read, speak, write, and understand the English language fluently Ability to be consistent, punctual and have reliable attendance Preferred Qualifications:
Prior medical office experience Knowledge of medical coding Knowledge, Skills and Abilities:
Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills Ability to follow written and oral instructions and to work with general guidance Demonstrated clerical skills (typing, filing, telephone courtesy) Knowledge of business office operations and basic bookkeeping principles Knowledge of HIPAA regulations Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED
The Associate Patient Care Coordinator/ Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. Schedule: Monday to Friday, 8 AM- 5 PM Location: Onsite - 4759 US Highway 19, New Port Richey, FL 34652 Primary Responsibilities:
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with every internal and external customer Represents the Company in a professional manner, following all Company policies and procedures Uses, protects, and discloses patients protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel Receives incoming telephone calls in a prompt and courteous manner Performs clerical duties as directed Assists with the inventory and maintenance of business office supplies and the completion of business office reports Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures Performs other duties as assigned Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
High School Diploma/GED (or higher) 1+ years of customer service experience Intermediate level of proficiency with MS Word, Excel and Outlook Ability to display excellent telephone/switchboard etiquette Ability to multi-task in a high paced environment with good organizational skills Ability to read, speak, write, and understand the English language fluently Ability to be consistent, punctual and have reliable attendance Preferred Qualifications:
Prior medical office experience Knowledge of medical coding Knowledge, Skills and Abilities:
Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills Ability to follow written and oral instructions and to work with general guidance Demonstrated clerical skills (typing, filing, telephone courtesy) Knowledge of business office operations and basic bookkeeping principles Knowledge of HIPAA regulations Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, youll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED